Randall was very professional and called me throughout the process to keep me updated on the work and when I could expect to get the car back
12/12/2017
Lindsey S. VERIFIED CUSTOMER
Vehicle Make : BMW
It was a pleasure working with your receptionist -she is extremely friendly, organized and helpful! Dean was also easy to communicate with! The body work on my car looks great. Thank you!
12/12/2017
Gabriel W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was not kept informed as promised with the repair process. I had to call for updates. When my car was ready I received an email an hour before saying it was in the reassemble phase. My biggest complaint I was not made aware throughout the entire process.
12/9/2017
Jay C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank u, excellent service. Received updates by email, which was helpful. Great service!
12/9/2017
Danielle G. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Excellent customer service!!
12/6/2017
Larry K. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Some items on car do not work
12/6/2017
Boyce &. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Customer Service and communications and Gary Williams did an excellent job all the way through. Had a chance to meet several members of the team and they all understand what customer service is all about. **** ****
12/5/2017
Amber R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
They were amazing! Great customer service! I also gave a hug because they made me so happy! :)
12/1/2017
Hayley R. VERIFIED CUSTOMER
Vehicle Make : Lexus
After having my first new car only one year, a friend backed into it and did quite a bit of damage. I called Lexus for guidance on the best place to get it repaired. They referred me to Hendrick! I checked their website to read the reviews! I requested Karen Jankowski to oversee our repair and business process! I couldn't have asked for more! She was awesome to work with! Gave frequent updates on the status of the repair and it was completed quickly! After some confusion on the insurance check, she helped straighten it out so I didn't have to wait any longer!!! Thanks Hendrick Luxury Collision Center for doing an awesome job and being so great to work with!!!!
11/30/2017
Joan L.. VERIFIED CUSTOMER
Vehicle Make : Lexus
During the pick up process, the front desk employee was rude and didn’t exhibit the level of customer service that I’ve become accustomed to from my experiences with Lexus. Gary Williams was professional and courteous during the process. Thank you.
11/30/2017
Andrea J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Unsatified with the type of rental car and time it took to complete repairs. I bought the car two weeks prior at Hendricks Lexus and thought I would have received better service
11/28/2017
Jennifer T. VERIFIED CUSTOMER
Vehicle Make : Acura
For a luxury car place, I didn’t feel like employees went above and beyond. Not very friendly. Waited 20 minutes for them to bring my car around to pick up only to find out the reason I was waiting is because the advisor who had dealt with my car was nowhere to be found. They think he went to lunch.
11/23/2017
Dotty B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you Karen and team for keeping me posted regularly on the repair progress of my vehicle. This is the type of care that everyone deserves while inconvenienced by an auto accident. Having 22 years insurance experience myself, I will certainly refer business to your group in the future. Thank you, Dotty B
11/22/2017
Rene B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
- headliner was loose
- several retainer clips were in the vehicle
- head liner is dirty
11/22/2017
Patricia A. VERIFIED CUSTOMER
Vehicle Make : BMW
I'am extremely happy with the repair that was done in my BMW !!!
11/21/2017
Ryan M. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen was so helpful, patient and available throughout the process. She made a difficult situation as pleasant and stress free as possible.
11/16/2017
Honey A. VERIFIED CUSTOMER
Vehicle Make : BMW
Great communication and fast service.
11/11/2017
Aline V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Karen was very professional and helpful. She explained the process and set realistic expectations. Karen keep me up to date on the progress of my car repair via email. Great experience!
Aline
11/10/2017
Katie C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Extremely poor communication with updates. Didn't receive email updates as promised. Phone calls requesting updates weren't returned. I expect an update even if the news is bad. Was told repairs would take 7-10 days. Took 15 with no reasonable explaination.