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Real Reviews from VERIFIED CUSTOMERS
Myra R. VERIFIED CUSTOMER
Vehicle Make : Volvo
special Thanks to Randal for his efficient handling of getting my estimate and repair. Great service!
9/20/2018
Wendy S. VERIFIED CUSTOMER
Vehicle Make : Lexus
A special thank you to Chet Hubbard who was our customer service contact. He kept me updated on my car’s progress during the repair process. I was very pleased with the result. A great job!
9/18/2018
Zanetta H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took awhile but that was State Farm’s fault! Cost them more in car rental dummies! Lol
9/14/2018
**** S. VERIFIED CUSTOMER
Vehicle Make : BMW
Randall did a great job communicating with me. The shop turned my damaged bumper into brand new beauty. They also took care of some pre-existing door dings and the car looks great!
9/14/2018
Marc E. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Awesome experience. This made a painful task painless. Thank you Chet!!!!
9/14/2018
Theresa R. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff was great, once I dropped my car off I was given periodic updates of the progress. The repairs were completed quickly without any hassle from State Farm. Daniel and staff did an excellent job, I’m very happy with the repairs.
9/13/2018
Mike S. VERIFIED CUSTOMER
Vehicle Make : Porsche
Please correct my file. I do not pick up my car. Additional work is required. I do not have my car yet. Thank you.
9/12/2018
Judy V. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I am extremely happy and satisfied with the way Brad Barley handled my damaged Range Rover. He assured me from the beginning that the work would be done correctly and that he would deal with the insurance carrier ( Liberty Mutual)..... and he did! The car looks great and I will surely recommend Hendrix Luxury Collision Center to my friends. In fact, I already have. Thank you Judy V
9/11/2018
Jeffrey W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Randle did an awesome job in explaining the process and keeping me informed on the work status of my vehicle's repair. Repairs were completed in a timely manner. Thanks Job Well Done!!!
9/11/2018
Gwen D. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I was very pleased with the timely service and the updates on my vehicle.
9/6/2018
Shelly G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
The process took way too long.
9/5/2018
Frank R. VERIFIED CUSTOMER
Vehicle Make : Acura
Dean kept me informed throughout the process. It was very nice to be able to just leave the loaner for you to return and drive off in my car when all was said and done.
8/31/2018
Brandon N. VERIFIED CUSTOMER
Vehicle Make : BMW
Cher has a great attitude and was a pleasure to work with. He kept me up to date on all of the progress and made sure my car looked like new.
8/30/2018
Donna O. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks brand new.
8/29/2018
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Porsche
My overall experience that you could control was very good from the first visit to get an estimate, till I got my car back yesterday. Everyone from the ladies, at least 3 different ones at the desk, to Dean Burnett were always friendly, professional and helpful. Dean worked directly with the responsible parties insurance adjuster to get my car fixed like new, just as he promised he would day one. I’ve had a few experiences with body shops over the years and this was the best ever, and hopefully the last!! The weakness is the Enterprise rental desk, as I had a reservation made 4 days before the sechduled drop off, got there no car as “other people showed up before be and they gave them my reserved car! Had to wate for over about 90 minutes to get a dirty car, or wate longer for cars from the airport. This reflects poorly on you cause it’s in your building. If I have a need you will be my place to go. Thank you, Pat Martin
8/29/2018
Brian P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Chet was great
8/28/2018
**** E. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
My car sat in the shop for 4 days before being touched / repaired. I was without a car for two weeks and had to frequently call for updates.
8/28/2018
Nikki F. VERIFIED CUSTOMER
Vehicle Make : BMW
This was one of the worst experiences I've ever had with a car. My car was at the shop for over 42 days. Then when I received it back after 42 days, my car stalled. Just completely died while I was driving 35-40mph. Awful. Thank God Chet came and got me, had the car towed back to the shop for proper repairs. After I received the car back the second time, a piece was missing from the front, tools were left in the trunk, AND the passenger seat belt sensor is faulty. I've had it with Hendrick. Also, there is no way to get a hold of anyone at the shop. NO ONE answers the phone at the front desk and I HIGHLY doubt I will get a response to this comment. This is the worst shop in Charlotte, hands down.
8/24/2018
Zenia D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was disappointed in the level of service as it relates to the actual repair. Having to take time off of work to return to the repair center because the very thing that was supposed to be repaired would not open. The day the car was picked up the door would not open. The lock was loose and the handle did not work. Also, the emblem on the side of the car was not added until I pointed it out. I realize that completing a repair requires great attention to detail so something could be missed. However, having a qualitiy control check would probably go a long way and save time and money. Thank you Zenia E. Duhaney
8/23/2018
Brian T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Michelle Weber was fantastic! She went above and beyond to make sure my vehicle was completed and delivered as promised. I am satisfied with the quality of work. Thanks!
8/23/2018