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Real Reviews from VERIFIED CUSTOMERS
Greg A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work and service
11/7/2018
Deborah L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I dropped off the car on 10/10/18, you're paperwork says start date 10/15 (??) the car was not ready until 10/26/18 at "4:30" only after I became angry about all these delays, I picked the car up on the 27th. The insur. company for the person who hit me, would not pay for the rental after 10/19/18 because they said the collision center did not order the part headlight) timely there was a 6-day delay. I have a charge on my credit card for 263.46 from Enterprise. This bill needs to be paid by Hendrick Collision, you need to investigate who "Dropped the ****" at Hendrick maybe they can pay this bill. I do need a response please. The work done on the car was great ! just allot of time to complete a fender/light crash.
11/3/2018
Kenneth W. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Chet went out of his way to make sure everything was done right.he was on top of everyting.Kenneth W
10/27/2018
Montine H. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone with whom I came in contact was extremely helpful and courteous. The quality of the work was exceptional and I feel safe and pleased with the appearance. Thank you. Tina Hough
10/23/2018
Karen A. VERIFIED CUSTOMER
Vehicle Make : Porsche
Perfect experience. Dean is the best!!!
10/23/2018
Kim S. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did a great job fixing my car.
10/23/2018
Mike C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I really appreciated the extra effort to wash and clean my car before delivering to me. I also liked that the service advisor greeted me when I arrived to pick up the car and reviewed the repairs. Great job!
10/13/2018
Sherry L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was extremely helpful and made an effort to keep me informed the entire time my car was being repaired.
10/11/2018
Jeanne P. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Updates do not come through email....even though it says they do! Hendrick Luxury Body always does a great job on the repairs though!!
10/8/2018
Terry F. VERIFIED CUSTOMER
Vehicle Make : BMW
The work was meticulous. Looked newer than when it came off the showroom floor.
10/4/2018
Leonard N. VERIFIED CUSTOMER
Vehicle Make : Porsche
Dean was excellent to work with. He kept me informed and made sure my car was repaired correctly. it came out great. Thank you!
10/3/2018
Sharon W. VERIFIED CUSTOMER
Vehicle Make : BMW
I have to bring it back.
10/2/2018
Frank P. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Brad was great! Wish he worked for me when I was in the business! Quality of work was excellent. Highly recommend!
10/2/2018
Dewitt N. VERIFIED CUSTOMER
Vehicle Make : Lexus
AS there is no comment in between yes and no - actually , there needs to be something done - not an air freshener which might not appeal to the customer- to mitigate the strong glue smell that permeates the headliner - I am 3 days out from picking up my car and it is still strong. Airing out the car as frequently as possible. DO NOT call regarding this.
9/28/2018
George M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
It took 13 days for Hendrick to respond only to tell us that the initial repair estimate would be higher and that they had not started anything. I was told "get the car in first thing in morning so we can get started right away". We brought the car in the night before. We called 4 times before a call was finally returned. I approved increased estimate within 2 hours. When day of "completion" arrived I called and emailed. Finally got up with rep and she said it was done you can pick it up in an hour. My wife ubered there and it was not ready and she was told that by rep that she never said it would be ready in an hour. That was not a true statement. Very disappointed in lack of communication and the lack of care in "getting" that we are without a car and that the dimension of time in getting stared is important to your customer. This is our third Mercedes.
9/27/2018
Nadia O. VERIFIED CUSTOMER
Vehicle Make : BMW
Keep up the good work
9/27/2018
Mary M. VERIFIED CUSTOMER
Vehicle Make : Acura
We were very satisfied with the work on our car and the professionalism of Chet Hubbard.
9/26/2018
William R. VERIFIED CUSTOMER
Vehicle Make : Land Rover
First class service from beginning to end. Great job, Brad and team.
9/25/2018
Jessie H. VERIFIED CUSTOMER
Vehicle Make : Lexus
The initial drop-off of the vehicle and on-going follow-up of the repairs were consistently timely. The staff was professional, knowledgeable, extremely hands-on.
9/21/2018
Bill B. VERIFIED CUSTOMER
Vehicle Make : Porsche
Randal handled everything just right.
9/21/2018