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Real Reviews from VERIFIED CUSTOMERS
Tony R. VERIFIED CUSTOMER
Vehicle Make : Acura
I was very impressed with Randall Medlin ,he kept me informed concerning the progress that they were making with the car,
3/5/2019
Oluseun A. VERIFIED CUSTOMER
Vehicle Make : BMW
Great work, enjoyed working with Brad Barley, he was great. The repair was excellent.
3/4/2019
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
After I drove off, I got an alert that my tires did not have the appropriate pressure in them. I will now have to return to get this corrected.
3/1/2019
David C. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service, great work, only suggestion would be to add picture updates to the tracker.
3/1/2019
Tom V. VERIFIED CUSTOMER
Vehicle Make : Porsche
Unfortunately repairs took 2.5 weeks from start to finish... service was great, just wish timing could have been more condensed. Thanks
3/1/2019
Ann T. VERIFIED CUSTOMER
Vehicle Make : Lexus
The team kept me up to date on their progress. They delivered when they said they would. The workmanship on my car was fantastic. It looked like nothing had happened. They delivered my car to me cleaner than when I dropped it off. The office people were also great! Thank you for a job well done!
2/27/2019
Todd M. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen did an excellent job managing my repair and my insurance company while keeping me posted on the status. Thank you for your excellence. Todd M
2/26/2019
Anne-lindsay B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Dean was extremely helpful and stayed on top of my repairs, kept me updated and was great to work with.
2/21/2019
Mark A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your waiting area is too crowded.
2/21/2019
Julie W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Great experience. Made the whole process seamless, esp with getting and returning the rental car and extending that process as needed. Great communication. Randal and Amber were fantastic!
2/20/2019
Mike M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
they never replaced a part of my front spoiler that was missing after I mentioned it twice as a reminder I still have not heard back from Randall about the part that he said he would follow up on and call me back
2/19/2019
Laurie G. VERIFIED CUSTOMER
Vehicle Make : Audi
My service advisor was Randal Medlin, he did an awesome job! He was excellent in communicating, he also kept me well informed from the moment I dropped off my car to the day I pick it up. It was a smooth transition. Kudos to everyone who worked on my car, amazing job well done! My car looks Beautiful! Thank you!!
2/14/2019
Linda M. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car was completed but not delivered to me as we agreed. I ended up calling my Lexus dealership in Huntersville and they came down and picked up my car and delivered it to me. Now that's the Hendrick service that I'm used to getting.
2/14/2019
Ravi P. VERIFIED CUSTOMER
Vehicle Make : BMW
Great experience with with Gerry and Bradley they fixed all issue but found windshield glass broken when they are working door paint I guess but they said they will fix this thank for Bradley and Gerry
2/13/2019
John G. VERIFIED CUSTOMER
Vehicle Make : BMW
As with the car I have brought in before; the job was done quickly, professionally and looks great. The people I worked with were helpful and responsive, thanks
2/12/2019
Karen M. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I appreciate the efficiency with which you operate and communicate.
2/12/2019
Deven G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Karen was absolutely fantastic. She made me feel better about a terrible situation, and I so appreciated the updates via email and phone that kept me in the loop. My car is in perfect condition and I couldn’t be happier.
2/9/2019
Hugh B. VERIFIED CUSTOMER
Vehicle Make : BMW
Big shout to Brad!!! Thank you for keeping me updated during the process. I am well aware that the is an entire team effort. However Brad took the time to get back with me when I had questions. The time away from my ultimate driving machine was difficult, but worth the wait. Again, Thank You all.
2/9/2019
Dilip M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Two issue, ****. I had to take car back for fixing seat belts which were lest in unsafe mode. 2. Your e mail update is not good..mostly same standardize formate.
2/6/2019
Kara G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
The repair I was pleased with but not the customer service. Multiple times I had reached out to my advisor and left multiple messages on managers voicemail with NO return call. My car was onsite for almost 3 days before anyone ever looked at. The other insurance company was paying for my rental and they cut off my rental before parts were ever ordered. I feel the advisor should have walked me through process so then I could make a decision to leave or keep the car until parts were ordered. I had to pay for a rental for about 2 weeks. My car was in the shop for over 2 weeks. It was a very bad experience. I will NEVER use your shop for a repair ever again.
2/6/2019