I had to9 eave the car ther for a minor repair while the part was ordered. The repair did not effect the roadworthy ability of the car. The car was out of service for 7 days to replace a mirror that took less than a day to attach.
I asked to keep the car and return when the part was in, advised they was not allowed. Pure Bunk.
3/27/2019
Daniel C. VERIFIED CUSTOMER
Vehicle Make : BMW
Appreciated daily updates on the repair progress and the quality results at pick-up. Great to have a key liaison in Brad.
3/26/2019
Louis R. VERIFIED CUSTOMER
Vehicle Make : Acura
Exceeded ALL expectations. Mr. Randal Merlin is the HEART and Soul of Hendrick Luxury Collision Center. Randall is a natural people person and his passion for restoring damaged vehicles and making sure the finished product looks better than New is amazing.
Amber @ the front desk was very helpful and her smile is very welcoming.
I will strongly recommend Hendrick to my friends and family.
Louis R
3/23/2019
Steve P. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Dean did an excellent job of taking me through the process and everything was done within the timeline quoted.
That being said my experience with Hertz was not the same as they took 30 minutes to pick me up and spent another 30 minutes getting a car. Should not be an hour process!
3/22/2019
Ruth V. VERIFIED CUSTOMER
Vehicle Make : Jeep
My car looks better then new. Perfect body work. Flawless work. Kudos to the technician!
3/22/2019
Plaza Appliance. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly and my car was thoroughly cleaned when I picked it up. I would highly recommend you all.
3/21/2019
Layla E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Justin Ferenze was great to work with! Car looks great! Thanks everyone!
3/20/2019
Larry M. VERIFIED CUSTOMER
Vehicle Make : Acura
Brad was very helpful to throughout the process. The final product was amazing. We will definitely recommend you to our friends and family.
3/20/2019
Loretha S. VERIFIED CUSTOMER
Vehicle Make : Acura
I just want to say a job well done!!!
3/19/2019
Jeremy B. VERIFIED CUSTOMER
Vehicle Make : BMW
Overall, I was very happy with the quality of the work. The team did an good job keeping me informed of the status of the vehicle.
3/17/2019
Shawna H. VERIFIED CUSTOMER
Vehicle Make : Porsche
To make the process easier on the customer it would help to have a process guide provided at the beginning. Knowing steps and typical timing would have eased my mind and kept me from continually calling looking for updates. Also, if any body imperfections could be reviewed before a repair starts, it would be a benefit for customers. Finally, the smell after repair - whether it be from cleaning or the repair chemicals itself, would be nice to know how to get rid of! It is stiffening.
3/15/2019
Robert R. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service was informed throughout entire process.
3/14/2019
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Lexus
THanks Karen!
3/13/2019
John B. VERIFIED CUSTOMER
Vehicle Make : BMW
keep uo the good work!!!
3/12/2019
Cameron B. VERIFIED CUSTOMER
Vehicle Make : BMW
The inside of my car was returned in a complete mess things were out of place, dust everywhere and a strong odor that wasn't there before. I will never recommend this so called luxury center. I didn't realize how bad everything was until later that day, but furthermore this is definitely unacceptable.
3/8/2019
Elizabeth L. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job. We are very impressed with the repair work. More importantly the level of customer service exceeded our expectations
3/8/2019
Brandon P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Brad Barley is top-notch. He’s knowledgeable, friendly, accommodating, and goes the extra mile to make sure the customer is completely satisfied. I appreciate his honesty in every step of the process. Brad is respectful to the customer, showing me all options and their costs, as well as taking the time to explain the work process on my car.
My car looks great again. Thanks!
3/7/2019
Roy H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took to long for repairs, not great communication with insurance company could not get adjusters to agree to suplment until I got involved, had to turn rental car in because it took 7 days longer. Got call said car ready but you have to pay before we can let you have car. You were willing to let my car sit until you got paid, bad business so I paid , asked has ins paid they said no. . I call insurance company they said usually shop will asked is it approved , or checks cut insurance said they would send ayment to me direct. Just took offenence that I had to pay or no car spent lot of time doing your job.i think you were worry more. Bout you getting paid that about customer, not good business. So you know have bought 3 Lexus Silverado many trucks vans look me up looking at range rover now but life will go on I will wait on my money so you who made a profit want have to wait. Very dissatisfied.
3/7/2019
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car was delivered so clean it was like new. I was always in and out of the office quickly (drop-off and pick-up). The email updates were helpful and timely.