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Real Reviews from VERIFIED CUSTOMERS
Kimberly M. VERIFIED CUSTOMER
Vehicle Make : ACURA
My experience was positive. They took my information and allowed me to leave car as they communicated with my insurance. They kept me updated with emails daily. Wen I called they called me back. In satisfied. The only thing that I was disappointed in was my keyless fob was scratched up but other than that I would recommend them over and over again. Wonderful service and experience and my car looks new.
10/12/2019
michael a. VERIFIED CUSTOMER
Vehicle Make : LEXUS
The estimated time was not correct. I was told 'about a week', but it took 10 days. Otherwise, everything was good.
10/10/2019
CHARLES T. VERIFIED CUSTOMER
Vehicle Make : LEXUS
STAFF IS EXCELLENT AND WORK ON EXTERIOR WAS AWESOME!
10/10/2019
KATHLENE B. VERIFIED CUSTOMER
Vehicle Make : BMW
My service advisor Justin was very thorough from start to finish. He explained the process of what would take place during my vehicle repairs. I was very satisfied with the outcome. Would definitely use Hendrick Collision Center again.
10/5/2019
Brad M. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Took a month too long, sloppy craftsmanship mistakes and still waiting on a piece of molding. I also feel there was bad project management and communication. Just not a “Luxury “ as your name suggests. $30k repair. Oh and the car was not even cleaned. Still had the coffee stains from when the car that hit me knocked it out of my hand.
10/1/2019
BYRON B. VERIFIED CUSTOMER
Vehicle Make : LEXUS
well done
9/27/2019
Daniel H. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
My Range Rover looks great after the repairs. I think your new update system is a fantastic idea, but it needs some serious work. I would be glad to discuss it with someone if you decide to reach out. ****-****-xxxx.
9/27/2019
JOHN G. VERIFIED CUSTOMER
Vehicle Make : BMW
overall the work done to my car I was very satisfied with. one thing I was disappointed with was the car was not clean when I picked it. You would think with body work that needed to be looked at they would of washed the car the morning when they know you are coming to pick it up. It must of been washed a couple of days before. It was covered in dust from the parking lot I guess. After getting home and washing it I found a scuff on the right rear quarter panel that was missed. Also the rocker panel was not aligned properly and the front bumper in the center was not fastened correctly. I brought the car back today. The scuff was taken care of. That looks great. The rocker was made to look better but its still not completely correct but I will live wit it. The bumper they did not want to deal with and I was just blown off. Service adviser said the bumper would need to be dropped to look at and she shrugged her shoulders like oh well. I felt like my problems were bothering her. She was polite but dismissive. the door they replaced and paint work was excellent.
9/26/2019
Alex C. VERIFIED CUSTOMER
Vehicle Make : BMW
An issue with the brakes that I mentioned multiple times throughout the time that my car was in the shop, was not addressed. Now after being without my car for multiple weeks, I have to take it back into the shop to get it fixed when it could have been taken care of when it was already in.
9/25/2019
SARA H. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Everything went just as planned. Happy with the service.
9/14/2019
LASHONDA M. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
I’m 100% please and would recommend to others
9/12/2019
JAGDISH S. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Great service. I was regularly updated via email about the status of repair. This place is very busy as I had to wait few weeks to get my car in but it was worth it as my car was done within 2 weeks.
9/8/2019
MIKE F. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
I am extremely pleased with the exceptional level of service, quality and follow up by Karen and Chris Baucom. GREAT EXPERIENCE, and I will always recommended Hendrick Luxury Collision.
9/6/2019
CRYSTAL W. VERIFIED CUSTOMER
Vehicle Make : LEXUS
They did a fantastic job of communicating where my vehicle was in the repair stage, I was informed every step of the way. They did a great job with my car and were able to deal with a very difficult insurance company as well.
9/6/2019
SUSIE D. VERIFIED CUSTOMER
Vehicle Make : LEXUS
The car looks great, but it took a very long time for repairs.
9/6/2019
Wanda D. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Everyone was very professional, great communication. The workmanship was excellent and who ever did the cleaning make it look fantastic! I had a great experience. Thank you!
9/6/2019
KYLE C. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent communication. Excellent service!
9/5/2019
MICHAEL M. VERIFIED CUSTOMER
Vehicle Make : LEXUS
The staff did an outstanding job working with me to resolve many problems with the insurance company.i was updated often and they were very pleasant to work with.
9/4/2019
Rickie M. VERIFIED CUSTOMER
Vehicle Make : JAGUAR
Dean Burnett worked very closely with me an beneficially on my behalf with the Insurance Carrier.
9/4/2019
KEVIN D. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen was excellent. She is very knowledgeable and confident in the whole insurance process which made me feel very comfortable. She also was diligent in keeping me informed at every step of the way. She even went out in the rain to get my parking pass from my vehicle to leave for me at the front desk. I was told to take my car to one of two places: Hendrick Luxury or Import Body and Paint. I’m so glad I chose Hendrick and that’s all because of Karen and the excellent work done to repair my car! Thank you.
8/31/2019