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Real Reviews from VERIFIED CUSTOMERS
Ulysses E. VERIFIED CUSTOMER
Vehicle Make : BMW
Great Service and completely satisfied
11/1/2020
Oscar R. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I received tremendous service in all aspects. Thanks
10/22/2020
Lamont G. VERIFIED CUSTOMER
Vehicle Make : Porsche
Everything was great and the work was excellent.
10/17/2020
Annette D. VERIFIED CUSTOMER
Vehicle Make : BMW
Already filled out a different survey. But clear communication and follow-up with insurance. On time service.
10/8/2020
Sara B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The car turned out better than new! The team was able to deliver to our home when the job was completed, which was great!
10/6/2020
Christian D. VERIFIED CUSTOMER
Vehicle Make : Acura
Repairs to my vehicle itself are exceptional and I'm very satisfied with that aspect of the experience. Hendrick underestimating the extent and cost of repairs, slow and some times no response to voicemails and emails that I sent to my advisor, receiving text updates that didn't even apply to the repairs on my vehicle was not the quality of customer service that I associate with or expect from Hendrick Automotive. But again, 'hats off' to the body shop techs.... you are awesome!!!
9/12/2020
Paige S. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone I dealt with, from the gal at the front desk, to my service manager, were very pleasant and professional. My service manager went above and beyond to ensure I had no out of pocket ecpenses, which im very grateful for. All in all it was a very nice experience.
9/12/2020
Alan G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Excellent service overall
9/12/2020
Celelia W. VERIFIED CUSTOMER
Vehicle Make : BMW
Justin Ferencz and the HLCCC team provided excellent service in the entire repair process. Justin”s professionalism, knowledge, kindness, and dedication to superior customer care ensured my experience was a great one. My car was restored to its beauty and I am back on the road, as one very happy customer! Thank you, Justin!
9/3/2020
Catherine J. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Work and repair was flawless! I appreciated being updated daily. Great experience, and I was so grateful how attentive Hendricks was in making the customer, me, satisfied!
9/1/2020
Beverly P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job
8/29/2020
Nancy K. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was not completely satisfied with this experience due to the length of time it took to get the car repaired. I was renting a car and explained that the the tech and was told they wouldn't keep the car until parts were in so I wouldn't have to pay out of pocket for any longer than I had to. That didn't happen my car was there for 2 weeks before it was repaired. I was not updated unless I initiated the text or call .
8/26/2020
Mike M. VERIFIED CUSTOMER
Vehicle Make : Lexus
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8/22/2020
Carlen W. VERIFIED CUSTOMER
Vehicle Make : BMW
Would have like to be updated on status of my vehicle then I did
8/7/2020
Kay S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Very happy ????????????
8/6/2020
Greg G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Justin did a great job. Very very happy. Thanks.
8/5/2020
Angela B. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The repair of my car was excellent! The staff I worked with to help guide me through the process were friendly and professional. Special thanks to Kayla, Zayne and Randall. I totally trusted them with not only my car’s repair but with the necessary interaction with the insurance company. Very pleased. Thank you!
8/5/2020
Ian B. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Not only was the work to our car top class but the courteous manner of your team made our experience first rate ....... Ian B
8/3/2020
Dario S. VERIFIED CUSTOMER
Vehicle Make : Porsche
Good communication throughout the process, work looks excellent. Thanks for doing it right!
8/3/2020
Tiffney F. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The process was super easy with great customer service. From the initial damage photo upload, scheduling an appointment, to the continued text messages keeping me informed through every step of the repair process. Hendrick Luxury Collision Center made an unfortunate incident very tolerable. My car was expertly repaired with no flaws or issues post delivery. It is very refreshing dealing with a company that values excellent customer service in addition to expert work. Everyone I dealt with was top notch.
7/31/2020