The team (Beaux, etc.) was very communicative, friendly and informative throughout the entire process and they did a great job repairing my car.
2/9/2019
Donae M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Great client service
2/7/2019
Frank W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Upon picking our vehicle, I noteded that there was tape residue above both rear wheel wells. This residue was because rear end collision required us to duct tape the bumper on so that it wouldn’t fall off during the trip home. I pointed this out to Rick-who tried to hand buff this off but he was not successful. Also, I was assured by Bob Lewis that the tire pressure indicator light was reset and turned off but it was still on. I emailed Bob immediately but it was Saturday so I assume that he’ll get back to me on Monday morning. I have also alerted our insurance company because this should be covered in the repair estimate. The painted areas that I mentioned need attention and I’m a little frustrated that I will need to return to your facility. It’s not convenient. I think someone should have noticed this detail. Thank you, Catherine Whitney
2/3/2019
Chelsea B. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair itself was just fine. The lack of communication over the 2 and ****/2 month time period was awful. I completely understand that circumstances regarding repairs can change but I was left in the dark regarding these changes and as well as being left in the dark regarding time period. I was the one who had to reach out to find out updates even after I specifically requested to be kept in the loop. Not to say that I was NEVER contacted but it was very few and far in between and always came with some sort of apology about why I wasn’t contacted about a particular issue. I appreciate the great effort that was put into repairing my vehicle properly. I didn’t appreciate the lack of communication
2/1/2019
Jerry M. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone I talked to was very professional. The repairs was done quickly. Again thanks.
2/1/2019
Venida A. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank your team for taking great care of me and my
vehicle..
1/26/2019
Oswaldo H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Repair was done and looks good.. Rental agent had no idea what was going on. I had to repeat my phone number 4 times, my name 3 times. Upon pickup of Bolt driver side carpet was covered in dust and debris, thin layer of dust from body work all over dash, radio station was changed, car smells of paint and body shop. Due to rental associates inability to retain info given I left knowing more problems were ahead. Simple fix for carpet would have been to put down paper while working on the car.
1/25/2019
Jonathan F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very very pleased!
1/25/2019
John D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good Service
1/18/2019
Katherine H. VERIFIED CUSTOMER
Vehicle Make : BMW
Car looks great! Customer service was great! Great communication on the status of the repair. Really liked the text message updates.
1/12/2019
Jimmy R. VERIFIED CUSTOMER
Vehicle Make : Mazda
I am very pleased with the service, the staff was very professional and the service was quicker than expected.
1/12/2019
Will D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fast, professional service with constant communication throughout the entire repair process. Wonderful experience!
1/5/2019
Deborah L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Yes very happy with service at Hendrick collision ..thanks for making my car look great again
12/28/2018
Ashleigh S. VERIFIED CUSTOMER
Vehicle Make : GMC
Thanks for all your help!
12/27/2018
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your collision team was friendly and professional. Thank you for making the experience easy as possible.
12/20/2018
Gedeon M. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent job
12/19/2018
Thor K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Curtis and Bob Lewis were great!
12/16/2018
Octavia H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You all were very friendly and a pleasure to work with. Thanks for all you do to make your customers happy. Keep up the good work!!!
12/14/2018
Griffin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and communication at all times!
12/8/2018
Leroy W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service and car care.Not only was the repair work excellent but the detailing of the vehicle was not expected.