Hendrick Collision Center City Chevrolet

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Everyone was nice and very accommodating! Thank you,!!

My door is not shutting properly

I received very little communication from the collision center during the nearly 4 week time period my vehicle was there. My phone calls/ voice mails were not returned. I called mutiple times and the advisor dedicated to my claim was never available. The only updates I received on the status of my car was from the receptionist, who at no fault of his own, knew very little about my vehicle’s status, but did his best to obtain an update, albeit vague one. The last auto email I received was on ****/24/18 stating my vehicle was nearing completion, was on track for it’s pick up date of ****/26/18 and I’d be contacted if there were any delays. The next communication of any kind I received was on 2/****/18 stating that my vehicle was “done”, but at BMW for final inspection and would be ready the following day, Friday, or Saturday at the latest. Again, I heard nothing. On Saturday, 2/4 I contacted BMW where I learned more about what was going on with the vehicle than I had in the three previous weeks. The car was not “done” and was still awaiting parts. I was contacted by the collision center the following Wednesday afternoon, 2/7, notifying me that my vehicle was ready for pick up. Very disappointing customer service experience with Hendrick Collision.

It just took longer than I expected. But otherwise it was good.

Excellent workers

work done quickly and care about client.

Great job guys

Excellent service

Great job keep up the good work team!!!

Thanks for making this experience pain free! The employees were friendly and easy to work with. I will definitely recommend you to friends!!!

Rock Hendrick city Chevrolet did an awesome job on my honda!!

Both the employees at Hendrick City Chevrolet who helped me as well as the Geico employees in the collision center there were the BEST I have ever encountered! I was amazed by the service and the genuine attention to detail and the friendliness. They were all superb!!!!

The entire experience was pleasant from beginning to end

Love it!

The process was quick and easy and I was pleased with the end result.

Excellent Customer service and car war ready really quick

Omg!! I am Absolutely satisfied with the repairs that were made to my vehicle. It appears as if nothing ever happened to my car, my car looks brand new! I would like to thank each and every single employee that is in charge of making repairs to a vehicle that has been in a collision, you guys are amazing! Thank you so much! the process was very simple and easy from the adjuster to the rental to the return and getting the car back. Thank you! im am very happy!

Old guy at the counter was really nice. And the enterprise chick was pretty hot- love David

It was a stress free process from beginning to end. Thanks for everything.