Great staff, great work. I appreciate everyone I interacted with and everyone who worked on my vehicle. Thank you!
3/2/2016
Joshua C. VERIFIED CUSTOMER
Vehicle Make : Mazda
koons rep has not responded on issue
2/29/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Subaru
I great service ---thanks
2/24/2016
Carlos M. VERIFIED CUSTOMER
Vehicle Make : Nissan
****- My car was at your shop for over a month and a half. I was told I would continuously be notified on repair status. It did not happen. The last time my car was at a body shop, photos of the repair progress were emailed to me almost every Day 2- "Your car has been washed and ready for pick up" It wasn't clean. There was mud on some parts of the interior. (wheel,dashboard,floor).
3- The driver's mirror has a deep and noticeable scratch. I thought it was being repaired. Bit it's ok, I can live with it. On the other hand, my car's been working perfectly so far. I'm not a complainer. This is just because you asked. Otherwise I would've never said anything. Thank you.
2/21/2016
John K. VERIFIED CUSTOMER
Vehicle Make : Ford
The daily updates/progress reports was great and personalized
2/20/2016
**** R. VERIFIED CUSTOMER
Vehicle Make : Lexus
They only repaired one car the other car in the accident had to take to another bodyshop which is being repaired ask we speak .he said the damage was not involed in accident..funny other body shop repaired rear bumper no problems..ill go there for all my accidents from now on.
2/20/2016
Lucas C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you, very much. You did great job!!
2/20/2016
Martin S. VERIFIED CUSTOMER
Vehicle Make : Ford
Repair was quick and well done. Was surprised it took two days to get the estimate after drop off, but the work was completed soon afterwards
2/19/2016
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Nissan
My repair experience at Koons Ford was excellent from start to finish. Your staff, particularly John in your intake department to Liz at your discharge department, were just wonderful and exemplified exceptional customer service. Thank you for a fantastic experience.
2/16/2016
Michael B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Liked regular updates, finished ahead of schedule, car clean & looks like new. Service with a smile. Is all Koons service this good? May have to look there for next car.
2/11/2016
Janae S. VERIFIED CUSTOMER
Vehicle Make : Ford
Liz and Kroom where great to us during this ordeal. Plus John from Geico.
2/10/2016
Sepedra H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Customer Service was exceptional, very friendly, in processing time was exceptional quick/fast/below minimum wait, service/repair time exceptional, car looks great. Overall Rating: Exceptional Job, the Best Service I've received with car services.
Thank you KOONS, for the "Professional Staff" you've employed!
2/5/2016
Marco M. VERIFIED CUSTOMER
Vehicle Make : Ford
I'm completely certify about the service in my car
1/29/2016
John M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job. Ready when expected. Loved getting my Ford back after suffering with a Toyota for a week.
1/29/2016
Janet O. VERIFIED CUSTOMER
Vehicle Make : Ford
The texts about the service were sweet about the service almost being done and how my car missed home, I appreciated that very much. And everyone who works their is super nice and friendly.
1/17/2016
Mandakh E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had a such great experience with your team. My car looks good as new. Thank yoy so much for your wonderful job!
1/16/2016
Richard H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I received an email informing me that "my vehicle was fixed and ready to go home" When I got to the body shop it turned out that the body shop work was done but the vehicle was still in alignment. I had tuned in my rental car and had to do a new contract to get home. I can't tell you how great your staff are particularly Liz. She is special!