The repair was done well. The clean up was sloppy.
7/20/2017
Gytis K. VERIFIED CUSTOMER
Vehicle Make : Porsche
Appreciate the post repair job cleaning/vacuuming
7/14/2017
Valarie W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Convenient, fast and professionalism. I am completely satisfied with every step. Thank you so much.
7/8/2017
Deyanira B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service and efficient in handling my repair needs in a timely manner.
7/7/2017
Lauren D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The front desk receptionist was very nice and my car was repaired very quickly! Thank you!
7/7/2017
Marc E. VERIFIED CUSTOMER
Vehicle Make : Acura
Very quick and professional service. Set expectations early and often. Far surpassed my expectations and previous experience with car repairs.
7/7/2017
Glynese H. VERIFIED CUSTOMER
Vehicle Make : Ford
Krum and staff were very pleasant and helpful. My car looks nice.
7/7/2017
Jill L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Thank you for taking such good care of my car. I very much appreciated your can-do spirit regarding a difficult situation.
7/6/2017
Niki H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job !! My car looks new.
7/3/2017
Ghada A. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Everyone was very friendly and they explained everything clearly
They called me with updates and were patient with me and answered all my questions
7/1/2017
Vilma A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job ando profesional people
7/1/2017
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Jeep
All went well and the job was done quickly. Everyone on the staff was very pleasant and accommodating. New bumper looks good! Thank you!
6/29/2017
Carmela H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was helpful. John and Liz especially.
6/21/2017
Heather G. VERIFIED CUSTOMER
Vehicle Make : Ford
I had asked them to look at something COD while the car was in the shop. They circled the area with pink paint and then ignored the issue. So nothing was done
6/19/2017
Rosemary G. VERIFIED CUSTOMER
Vehicle Make : Ford
Jerry (do not have his card here and cannot remember his last name) was very pleasant and efficient. Liz, who called me several times when I was slow to make an appointment to come in after my replacement windshield came in, also was extremely pleasant and made me willing to respond right away, where a pushy person would have had the opposite effect on me. Reception/checkout lady was pleasant to deal with as well, and I appreciated one of the staff (can't remember his name; reception lady will know) giving me a ride home when I dropped the vehicle off, which saved me the cab fee. I was totally satisfied with my experience with the repair/body shop arm of Koons Falls Church, which was a pleasant surprise because I cannot say the same for my experiences with the sales/services operation a few blocks away. If I need body shop work again in the future, I will certainly bring my business to this facility again.
6/17/2017
Joan S. VERIFIED CUSTOMER
Vehicle Make : Ford
The section that was repaired looks like new. Thank you for your prompt and courteous service.
6/9/2017
Wanda G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I dealt with was very pleasant and all my inquiries were answered promptly. And my car looked great.
6/8/2017
Tony M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Once again Koons Body Shop Has done a great job on our vehicle. From Jerry Oertly and John Morris to the body shop people I was met with courtesy, knowledge, and their sincere interest to satisfy our demands for a back to original finish on the repairs. We are committed to Koons and have bought our last car from you also. We recommend the body shop to anyone in need of repairs. Many thanks again.
Elena & Tony M
6/3/2017
Makanalani R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There was one point on my car that doesn't completely connect/conform to the rest and I considered the location of the issue to be completely relevant to what needed repaired from my accident
5/26/2017
Milena S. VERIFIED CUSTOMER
Vehicle Make : Nissan
So far, it seems like Koons and the repair manager Krum did a fantastic job. Very professional and courteous service.