only suggestion is that I only interacted with the Geico rep. I actually had a couple of old dings that could have been taken care of while you were painting/buffing out the car. I'm sure Geico wouldn't want to pay for a rental any longer than needed for their repairs but it would have been good to have gotten a call from your shop asking if I was interested in fixing anything else. Tom Spiegel
1/18/2017
Alan H. VERIFIED CUSTOMER
Vehicle Make : Tesla
Great communications and excellent quality work. I just wish the price could have been a little less for a small "ding" on the bumper.
1/13/2017
James K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
From the front desk to the Rep that handled us thy were great
1/8/2017
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Jeep
A experience! Highly recommend Severn Auto Body. Nicole Chalfont, Service Adviser made the experience what it was, Exceptional Customer Service! The team member who cleaned up my Jeep made it look and smell like new! I'm in the industry of Customer Service and this experience is proof that if you have the right team of staff Excellence will follow!
12/31/2016
William D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Very impressed with both the customer service and the exceptional workmanship. I could not be any happier. Thanks.
12/24/2016
Ana O. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you job well done very impressed
12/24/2016
Craig R. VERIFIED CUSTOMER
Vehicle Make : Honda
Entire process for GEICO claims, Enterprise car rental and excellent repair work was a pleasure.
12/23/2016
Courtney G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
amazed by the process of the actual repair.
12/23/2016
Rene' C. VERIFIED CUSTOMER
Vehicle Make : Tesla
Excellent service. Very courteous people and very knowledgeable about Teslas. the email updates were really good.
12/14/2016
Theresa H. VERIFIED CUSTOMER
Vehicle Make : Lexus
One part was forgotten about, so it was put on the car out in the front lot as I was leaving. It was dark outside, so a cell phone was used to provide light (just the screen, not the flashlight feature) for the procedure. When I saw it in the light after arriving home, it was apparent the part--a black piece that adheres to the top of the back bumper--was applied pretty crookedly. Aside from that, there is also a fair bit of wind noise coming from the driver's side of the vehicle when it is being driven that I cannot figure out.
12/13/2016
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Staff was courteous.
I appreciated the daily e-mail updates.
12/9/2016
Rhonda T. VERIFIED CUSTOMER
Vehicle Make : Audi
THANK YOU for your exemplary customer service and making such a upsetting and frustrating experience a happy one in the end. The staff at Severn was professional, empathetic and personable throughout. Since it has been overcast, it's difficult to appreciate the full body of work, however, from what I can see now, my car looks like new. Again. my heartfelt appreciation!!!!
12/6/2016
Lynn C. VERIFIED CUSTOMER
Vehicle Make : Acura
Your staff was extremely professional . Andrew Hayden was a pleasure to work with . I received frequent updates on the status of my car. Thank you !!
12/2/2016
**** Merrill-po#240822. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car looks beautiful, fixed the piece on roof. Very happy
12/1/2016
John M. VERIFIED CUSTOMER
Vehicle Make : Tesla
Eric was great to work with. He did what ever he could to accommodate the customer. He also kept me in the loop via email which was awesome. The repair job is outstanding.
12/1/2016
Po#240441 M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
the body shop did great work to repaint the spoiler for the car
10/29/2016
Grayson M. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job! Super service! Thanks!
10/7/2016
Amanda W. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for always keeping me updated and doing a fantastic job on my car!
9/20/2016
Angela C. VERIFIED CUSTOMER
Vehicle Make : Honda
Love the text updates and everyone was very friendly!
9/15/2016
Alvin B. VERIFIED CUSTOMER
Vehicle Make : Honda
I received little to no information during the repair process. I believe The new hood was not installed correctly, the hood guard does not sit cleanly with the windshield like when originally purchased.