Everyone that works there is friendly and professional. You can tell the business is a tightly ran ship. I appreciate everyone respecting my time and making it a speedy process with the repairs as well as the time I spent at the shop. I also really liked the fact that I could get the rental on site!
3/30/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I encountered a highly professional, friendly and reassuring staff. The daily emails updating their progress,of the repairs, speaks loudly to their pride in the services provided.
Charles E. Monell
3/25/2017
Francine J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I have used Severn Auto Body services on two separate incidents and Severn never ceases to amaze me with their professional staff and service.
Thank you for another job well done.
Francine H. James
3/24/2017
Jocelyn W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you! Looks great!
3/23/2017
Carol C. VERIFIED CUSTOMER
Vehicle Make : Dodge
The service was excellent. Great turnaround time. I love how the rental car and everything was handled right there at the facility
3/21/2017
Sivakumar S. VERIFIED CUSTOMER
Vehicle Make : Tesla
The vehicle was not delivered on time. I therefore cannot give you a 5 * this time.
3/21/2017
Patrice C. VERIFIED CUSTOMER
Vehicle Make : Ford
The length of time it took to get my car back. There's only 40 man hours and my car was in the shop for an entire month. And also I would appreciate calls instead of emails which I put as a preference so I know the timeline of my car getting ready. And it's better customer service
3/19/2017
Mary M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The service, the work and the people are all absolutely great. My service manager, Ryan, was excellent: he accurately estimated the cost of the work, consulted with me before doing any work, and kept me apprised of the status of the job. He and all the people there were courteous, professional and friendly including the Enterprise Car folks. The job was very well done - I have only praise for the people, the place and the work!
M. McKiel
3/17/2017
Caitlin H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair was so so quick and my car was beautiful when I got it back the whole process was great and everyone who helped me was so nice! I couldn't be happier about the whole process
3/16/2017
Monica M. VERIFIED CUSTOMER
Vehicle Make : Ford
Severn auto body did a great job! They kept me updated via many texts and my car was completed in less time than expected.
3/15/2017
Ngocdung T. VERIFIED CUSTOMER
Vehicle Make : Tesla
Eric was always prompt in responding and patiently answered my questions. The team did a good job, I'm happy with how my car looks.
Having a car in the body shop is by definition not a pleasant experience, so I appreciate every body being kind and responsive, to make it better for us customers.
2/28/2017
Rodger K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ryan was great in keeping me posted about the progress of repairs. Really like the way you do business!
2/25/2017
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Loved the convenience offered from the start. GEICO got me an appt the morning after my accident and Enterprise was right on the premises. The work was completed early, although there is a single spot on the wheel rim that needs to be addressed. The staff was professional and the waiting room clean. And although I hope to never need them again, I would definitely recommend the company to others.
2/24/2017
Ida W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like how that kept you inform about everything just the beginning to the end
2/22/2017
Mary Kaye. VERIFIED CUSTOMER
Vehicle Make : Honda
Ryan was great to work with, and the car looks amazing! It was repaired in a very timely manner as was promised. We love Severn Auto Body!
2/21/2017
Nathan L. VERIFIED CUSTOMER
Vehicle Make : Tesla
Very professional
2/21/2017
David B. VERIFIED CUSTOMER
Vehicle Make : Jeep
What a great experience! Staff is wonderful
2/4/2017
Theodora S. VERIFIED CUSTOMER
Vehicle Make : Audi
BEAUTIFUL WORK; GOOD STAFF...THANKS! T. SCHULMAN
2/3/2017
Tammy L. VERIFIED CUSTOMER
Vehicle Make : Tesla
the process was very professional and efficient. I especially appreciated the email updates. Thank you.
2/2/2017
Kristi L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There is still a grinding noise coming from the area that was worked on.