My repair took over 3 weeks to complete after an estimate of 2. I did not have too big of problem with this except I somehow signed up for insurance on my rental with Enterprise that I was not aware of and got stuck with an extra $580 fee (more than the repair itself). I have not gotten a response from Enterprise on a refund they promised weeks ago. Technically this is not Classic Collisions problem but I associate this customer service with your brand since you house the Enterprise rep. Have your representative give me a call. Thank you.
Brandon O
6/7/2016
Natalia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The process of having my truck repaired by CC was efficient, and the results made it look and function as good as new. Everyone I spoke with was professional, pleasant and informative. It was easy to get a rental car during the repair process, and I'm grateful that CC took care of the insurance filing process with the responsible party's insurance. It has been a long time since I was completely satisfied with customer service in any capacity, but CC went above and beyond to make sure it was easy for me all along the way. Thank you so much. I am already telling people that they should stop in for their own repairs. Look forward to working with you again if the need arises!
6/6/2016
Wilson G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Repair appears to be perfect. Minor issue with badging corrected promptly. Would recommend.
6/5/2016
Kimberly J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
None
6/4/2016
Angela I. VERIFIED CUSTOMER
Vehicle Make : Honda
I have a few dings and dents that I noticed on the hood That were not repaired, also the hood and side panel do not seem to be level. I would like it bring it in for a reinspection as soon as possible.
6/4/2016
Brandon C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Please see review written upon return of my Mazda
6/4/2016
Zhanna G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Classic Collision is professional company to trust ones car. A big THANKS to Mr. Duma.
Please, do not use Enterprise for lanner car. These people are bad.
6/4/2016
Keya W. VERIFIED CUSTOMER
Vehicle Make : Kia
Awesome customer service. Was also very informative.
6/4/2016
Kent B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Alex did a great job of keeping us informed during the repair process. He emailed and called us. He made sure that we were satisfied with the work on our car. We really appreciate all his hard work to get it done and the professional, friendly experience we had.
6/4/2016
Donnie M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Classic Collision did an excellent job. I was very impressed with Courtney, my customer representative. She kept me fully informed of the repair process, what was being done to my vehicle, and when my vehicle would be completed. My insurance agent at State Farm, Mark Pritchard, told me that I would be in good hands with Classic, and he was certainly right!
6/2/2016
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Ford
Crystal an everyone were so professional and helpful.the whole team went above an beyond. Thanks
6/2/2016
Danny S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very satisfied thank you guys once again.
6/1/2016
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent service from start to finish!
5/31/2016
Roscoe W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The team did an awesome job with my 2013 Chevy Impala. Vehicle was ready well before the expected finish date (which was fine with me). Many thanks to Crystal and the rest of the team at Classic Collision for your service. I'll be recommending this shop to others!
5/24/2016
Darrell D. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great service, excellent staff.
5/24/2016
Norman A. VERIFIED CUSTOMER
Vehicle Make : Volvo
The work done on my Volvo is totally unacceptable. Very sloppy and not professional service. Totally dissatisfied both with the service and the way your staff treat the customer. I would not take my car back to Classic Collision or recommend them to other customers. My car is still with them for further repair.
5/21/2016
Travis P. VERIFIED CUSTOMER
Vehicle Make : Dodge
This was one of the best experiences I've ever had with a car repair. It was fast and everything looks great. Everyone was friendly and helpful. I would highly recommend classic collision.
5/19/2016
Jaquetta M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Courtney did an excellent job in catering to my needs. Wonderful employee!
5/19/2016
James D. VERIFIED CUSTOMER
Vehicle Make : Acura
Repair looked great, but a towel that I had in my back seat was mysteriously wet and smelled like mildew. Not sure why or how that happened.
5/19/2016
David E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone was super helpful when I picked up my vehicle. Addresses a window issue while I waited. Happy to recommend Classic Collision