Classic Collision of Marietta - Cobb Parkway

This is the second time in the last year that I have been involved in an accident. Based on your professional and thorough handling of my car the first time it was repaired there was no question where I was taking it to be repaired this time. Alex and Scott are the BEST! Thanks Classic Collision!

Tyler took care of details to make all the difference. Great job Tyler.

It was a pleasure doing business with you. Everything was handles efficiently and expeditiously. I appreciate all your efforts. Thanks!

Your customer service and communication was superb

Crystal kept me advised of the repair process, the Enterprise car rental was right there and the pickup process when my car was finished was quick and easy. My car looked fabulous when I picked it up!

You did a beautiful job on my car. Looks like it just came out of a showroom. Thank you

****. Fast service. 2. Integrated rental provided. 3. Very professional employees that were honest. 4. I liked the e-mail communications for updates.

Everyone did a great job. Tyler and Crystal were great.

Haven't yet received my repaired car- next week- but thus far the service has been efficient and courteous

Everything was fine until the day I was set to pick up my vehicle. I called ahead to ensure that I could come pick it up at the time that I did, but upon arrival the employee that had been in communication with me throughout the process (who I had just spoken to) was out to lunch. I had to wait around the lobby until the receptionist was able to track down someone else to bring the keys to my vehicle. Once the vehicle was finally returned to me, I observed that the repaired bumper and surrounding molding was not flush. The tech that went over the repairs with me was very apologetic and took the car around back to correct the mistake. I sat around the lobby for another 45 minutes to an hour waiting for that error to be corrected, costing me unexpected time away from work. While I waited, the initial representative assigned to my repairs returned from lunch and reviewed the invoice with me. I informed her during the review that the deductible amount listed was incorrect and she advised that she would confirm the deductible and correct the invoice if necessary. Once the repairs on my vehicle were completed the second time (about 30 minutes after the invoice was reviewed) and I returned my rental car, the representative still had not confirmed my deductible amount. She advised me that she would now call customer service at my insurance company to confirm the deductible amount, and about 15 minutes later she confirmed that I was correct and took the appropriate payment. The receipt that I received still showed that I owed an additional 250.00, but she ensured me that this will not be a problem.

You guys do quality work. There were a few things that needed to be repaired but they were handled quickly (40 minute wait time). Crystal is FANTASTIC!!!! Super friendly and attentive. She takes pride in her work. I've used you guys before and left a 5 star on a yelp!

Car looks great and got it back before estimated time. Great service.

Great experience with Classic Collision. Very professional and courteous staff. I was well informed through out the process and job was completed in an expeditious manner.

Excellent customer service. Thank you!!!

the whole process was a wonderful experience Alex was very professional and kept us updated on the status of our car the repair was flawless we were very happy with Classic collision

Although I'm pleased with the repair, I had asked for a estimate on some minor things while my vehicle was being repaired and was told that someone would call me with a estimate.... but it never happened. So I guess that I would say maybe being a little bit more attentive to the clients need. My overall experience was great though, thank you guys! Mrs.Pierce

Alex was great to work with. I like the way that I was kept informed on the repair progress. The car looked great. I would recommend your business to friends.

Alex was very friendly and helpful! He communicated updates effectively.

My car looks brand new and drives that way. Thank you for making a bad situation good again!

Alex was absolutely the best to work with! From the moment we met until the conclusion of the repair, he kept me completely informed of what was happening with the repair of my vehicle. I would not hesitate to use Classic Collision again and would also recommend Alex Dumas and Scott to all my friends. Alex went above and beyond! Thank you again!