I was frustrated with the amount of time it took to fix my car. The pick up date was moved at least 4 times! In addition the blonde woman at the front desk had an attitude and was condescending. Also my car was not completely fixed. There was a missing clip and more damage that wasn't addressed. Lee Smolen was lovely to work with. I give him 5 stars!!
11/30/2016
Robert J. VERIFIED CUSTOMER
Vehicle Make : Ford
The price of the repairs changed twice. First, the damage was greater than was initially visible. This was understandable. The second time the price increased due to the price of the parts increasing from when the repairs were initiated. This is unacceptable. My car is a company car. I quoted them a price where they advised to proceed with repairs at that price and then the post repair bill was higher. Outside of this experience, I took my car in on Monday with the goal of having completed by Wed. Late Wed was informed it would be Friday. No call on Friday as my service rep was off that day. I received a call early Monday morning. The staff was very friendly. The process was just disappointing.
11/29/2016
Corre C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks Tab! Happy thanksgiving.
11/24/2016
Stephen H. VERIFIED CUSTOMER
Vehicle Make : BMW
jermaine is geat......
11/22/2016
A Kosher. VERIFIED CUSTOMER
Vehicle Make : BMW
Great Job Lee
11/22/2016
Laura W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Lee is fantastic!
This was one of the best car care experiences I've ever had...and keep in mind, I came there because my car was wrecked, so that's saying a lot.
Don't change a thing.
11/19/2016
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great teamwork between Classic Collision, GEICO and Enterprise. Thank you!
11/19/2016
Barbara F. VERIFIED CUSTOMER
Vehicle Make : Ford
Lee helped us and was wonderful!!
11/17/2016
**** H. VERIFIED CUSTOMER
Vehicle Make : Toyota
WELL DONE - GOOD COMMUNICATION - TIMELY
11/15/2016
Roger B. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done!
11/9/2016
Jason S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Service was excellent and repairs are like new!!!!
11/9/2016
Jean F. VERIFIED CUSTOMER
Vehicle Make : Lexus
The representatives were very professional. We were treated with promptness and politeness. Happy with the work done.
11/8/2016
John N. VERIFIED CUSTOMER
Vehicle Make : BMW
Lee was wonderful to work with and your customer service is excellent. Thanks
11/3/2016
Sheree M. VERIFIED CUSTOMER
Vehicle Make : Ford
Car is incomplete and damaged
11/1/2016
Robert R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good communication along the way
10/31/2016
Benjamin M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Fantastic work and excellent customer service!
10/31/2016
Mirko S. VERIFIED CUSTOMER
Vehicle Make : Jaguar
the car looks great and therefore I'm completely satisfied with the repair.
though we agreed to take car of some other scratches and this didn't happen even as the repair took longer than expected.
Not a big deal and I'm willing to bring the car back in to get it fixed. I thought it could just get done.
10/27/2016
Rick J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Service was fast and efficient, but a smudge was left in the area to be repaired. Don't quite understand that, since the whole purpose was to repair the damage in that area.
10/25/2016
Patrick P. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciated the level of communication I received throughout the process of having my car repaired and Classic needing to work with NME. Thank you!