Great communication and great work done on the car!
7/4/2017
Madeline D. VERIFIED CUSTOMER
Vehicle Make : Lexus
The work was wonderful however there is a need for better customer communications processes. My name was mis-spelled and I caught it when I got my quote but my email address was misspelled so I didn't receive updates on the progress of my car repairs. Both were due to typos. Frank was very nice but I had to keep calling him. When I call and ask for him I am always asked "who is calling" then put on hold and every time told he was on the phone and to leave a message. Asking who is calling is rude and old school. It should not matter who is calling when you as to speak with a person by name. Frank didn't follow up on phone messages in a timely manner, i.e. Within an hour, so I was always tracking him down myself. Other than these issues, my car looks beautiful.
7/1/2017
Martin W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
You couldn't find a better representative for your firm than Kayla. So nice and so professional.
Also was pleased with the work and good communications.
Marty Walter
7/1/2017
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for your responsiveness to phone calls, communication to keep me informed of the progress, and service. Car was returned repaired, clean and ready to go. Very much appreciate your outstanding service.
6/30/2017
Franklin J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I love the consistent and daily communication. The guys were very thorough, and their actions showed that they truly care about repairing your vehicle versus trying to get as much money as possible. Also they were very accurate in their estimated completion date. The Car looks amazing.
6/30/2017
Cuong L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job, well done! Thank you!
6/29/2017
Leonard F. VERIFIED CUSTOMER
Vehicle Make : Audi
Best repair experience ever
6/29/2017
Douglas V. VERIFIED CUSTOMER
Vehicle Make : Jeep
I would rate CC 5 stars! Although my vehicle only needed a minor repair I was treated like the most valued customer. When I picked up my vehicle it was cleaned inside and out and the repair work look fantastic. I would definitely recommend CC!
6/28/2017
Craig M. VERIFIED CUSTOMER
Vehicle Make : Buick
lee was great in communicating!
6/27/2017
John W. VERIFIED CUSTOMER
Vehicle Make : Honda
Kayla was excellent. Definitely would recommend Classic Collision for body repair.
6/26/2017
Jason T. VERIFIED CUSTOMER
Vehicle Make : GMC
You all always do such a great job and wonderful customer service!!
6/24/2017
Lauren A. VERIFIED CUSTOMER
Vehicle Make : Kia
Kayla was professional and efficient. She did what she said she would do. Very rare. She's an asset to the business
6/23/2017
Ed O. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Lee was the greatest!
6/23/2017
Lenore K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Communication via text was an excellent way to keep me informed. Very efficient, thorough and painless.
6/20/2017
Susan S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very good job. Thanks
6/20/2017
Eric J. VERIFIED CUSTOMER
Vehicle Make : Scion
Lee was very attentive and professional.
6/17/2017
Sylvia S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was so happy to get my car back faster than expected, only 5 business days!! Kayla was very nice and super helpful. The text updates were awesome!! If I need a body shop again, I will definitely use Classic Collison!!
6/16/2017
Mindi M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Classic Collision is a top notch company. Everything went exactly as planned. Frank was great to work with. Hopefully we will not need to use your services again, but if we do, we will be back.
6/11/2017
Richard V. VERIFIED CUSTOMER
Vehicle Make : Nissan
beautiful job
6/9/2017
Karen M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great customer care, car looks like it never had an accident. Exceptional Professional service, thanks!!