I picked the car up and was told it was running rough. When I started the car, it sounded like a truck, and feels undriveable. I told the service person that it was not like that before it was brought in and was told to take it to the BMW dealer. I have an appointment tomorrow am, but feel that that if the car is not driveable, it should not have been marked as ready for pickup!
7/30/2017
Janette C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Employees were very professional, however, the emails telling me that the estimated completion being a date and 5:20 were misleading each day.
I would call and immediately hear back as to status.
My car looks good and everyone was very polite.
Thank You!
7/29/2017
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Honda
Kayla was great! Someone who showed care and consideration making me feel like me & the well being of my car mattered. Great experience & much thanks!!
7/28/2017
Ellen W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kayla was very helpful with the regular updates on the status of the repair
7/27/2017
Chris P. VERIFIED CUSTOMER
Vehicle Make : Ford
I love you guys. Everyone who helped me did a great job. I will go nowhere else.
7/27/2017
Carolyn Y. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Lee was terrific to work with: very professional and friendly.
7/25/2017
Alex S. VERIFIED CUSTOMER
Vehicle Make : Acura
Lee and your team were awesome any I am very happy with the work done on my car. This is the second time I have used you and if the need arises, I'll be back!
Thank you.
7/25/2017
Esteban G. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciate the committment to my satisfaction with you guys. I just think there were some areas on my car that lacked a bit on attention to detail. There are some paint marks and the door rattles a bit on the inside when shut. Also the alignment is off, which was a concern of mine from the beginning and the paint has come off a bit on bottom corner of the door already.
7/25/2017
Sunayana N. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did an excellent job on the body repair for my 2016 Camry. My car looks brand new. The service and reception team was very friendly and helpful. Thank you!
7/21/2017
Robert C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lee Smolen did an outstanding job explaining what was repaired and why. He also handled repairs for my daughter's car several months ago with the same satisfactory results.
7/19/2017
Renee R. VERIFIED CUSTOMER
Vehicle Make : Honda
Your staff made my transition extremely easy and super fast. You guys are awesome! Thank you for keeping me updated and for being so courteous.
7/17/2017
Dorean L. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience was wonderful. Lee was my contact and he kept me well informed, was very polite and went out of his way to meet with me on Saturday. Thank you
7/16/2017
Bill B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Outstanding work completed on my 1991 240SX and in a timely manner. Lee Smolen and the techs are the best! Bill B
7/14/2017
Megan C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Lee was great to work with! Very kind and made sure I felt comfortable and in the loop about my repairs. I enjoyed my experience with Classic Collision and will use this company in the future!
7/12/2017
Diniwe C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service. Thank you!
7/11/2017
Tara R. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was outstanding. Alisha was very friendly and professional...My car was cleaned inside and out which i didn't expect...The guy that brought me my car explained everything. He answered all of my questions. He was also very professional.. The only problem i had was when i got ready to pull off in the rental. I noticed a warning light on in the car. When i asked the guy why was the light on, he said oh, that means one of the tires are low which he knew about the light before hand. I explained to him that i have to get on the expressway and i didn't want to end up with a flat. He didn't seem concerned at all. He offered me another car, but then said he can put air in the tire which he did. Besides that, i give Classic Collision 10 thumbs up.
7/9/2017
Thompson Hancock. VERIFIED CUSTOMER
Vehicle Make : Toyota
Poor communication throughout the entire process. I could never get the person responsible on the phone, few returned phone calls, excessive timeframe for repairs
7/8/2017
Kristy G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lee Smolen was so helpful and very kind. He was such a pleasure to work with!!