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Real Reviews from VERIFIED CUSTOMERS
Damon K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Lee is responsive and courteous. Good experience.
9/29/2018
Odilon A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good job! Thank you!
9/28/2018
Adam R. VERIFIED CUSTOMER
Vehicle Make : Tesla
Wonderful service! I haven't experienced this level of service before from a collision center.
9/28/2018
John M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Very timely updates communicated through out the process
9/28/2018
Jackie W. VERIFIED CUSTOMER
Vehicle Make : Kia
Great customer service! If I ever need repairs again, would come back and definitely recommend others to go if needed.
9/27/2018
Rika R. VERIFIED CUSTOMER
Vehicle Make : Kia
He was very friendly and kind. Thank you so much.
9/27/2018
Kelly H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lee is super nice, helpful, professional, and even when a bad morning is prevalent, his demeanor and helping attitude turned that around. Very happy with his customer service!!
9/27/2018
Sandra G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Lee was excellent. The repair was completed on time. And my car looks like new agent! Thank you!
9/25/2018
Marana B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Mr. Lee Smollen is amazing. He kept me abreast of day to day, consistently. He would email me around 5:30 or 7:00 AM - love his dedication - to keep me abreast of repairs. He told me it would take 2 wks; it took ONE wk. Love it. He represents your company amazingly well. THANK YOU. The two young ladies at the front desk are also amazing. They are kind, informative and always have a smile on their face. THANK YOU for this great experience.
9/24/2018
Eugene C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very impressed and pleased with how my car was fixed. Matt and Nathan were so efficient and pleasant. Matt even emailed me late at night to give me an update on when a part would be in. His quote was accurate too - much appreciated .
9/22/2018
Robert G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Perfect customer satisfaction.
9/22/2018
Karen M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job! Attention to detail, good communication. ThNk you!
9/22/2018
Joanne W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience with Classic Collision was by far the most professional, easy and great experience I have ever dealt with getting my car fixed. The job was well done and the team of professionals at Classis are the best. My car was finished on time and it looks absolutely beautiful... one happy customer Thank you all
9/21/2018
Erin G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Lauren did a great job keeping me updated.
9/21/2018
Leisa R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Really appreciated the prompt and courteous service and the reasonable pricing on the job. Thank you Travis!
9/20/2018
Kidane A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The custmer service all people are wonderful,front desk she is very polite and kind also the adjuster Mr Lee he was one the best person I ever meet. Thank you
9/19/2018
Denise W. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience with Classic Collision was wonderful from start to finish. Lee took great care of my car and was fabulous at keeping me up to date with information regarding my vehicle. Lee is definitely an asset to this company and I hope that he is informed of this compliment.
9/19/2018
Amanda C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The messaging from Classic Collision was all over the place. I received what appeared to be automated emails on status giving me completion dates that seemed extremely excessive. For example, my estimate and repair was estimated to take 19 days but Classic gave me a completion date of double that. When I asked my contact, Gabby, for clarification she never responded to my emails. I also received about 5 emails telling me the car was in paint. I was given a completion date of 9/21 and then received a text on 9/14 that the car was done. No call, no voicemail just the text. So I called and was told to pick up by Monday or storage would apply. You all told me the car wasn't going to be done until 9/21 and then expect me to drop everything to come get it before storage was charged. I think you need to have a better communication plan and stop sending out blanket emails. I know how insurance companies and body shops work. You all do good work but it really does not seem to be worth the hassle of dealing with you. Especially when I cannot get a response to emails and calls. No need to call just wanted you to have the feedback.
9/18/2018
Hari P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs were late then it was promised
9/18/2018
Brieanna E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very fast and convenient! Excellent customer service!
9/15/2018