I appreciate that CC communicated regularly about the status of the car, but they were consistently overly optimistic about the time it would take to repair. There were many repairs to be made and the amount of time it took was very reasonable--but I was told that it might be ready the next business day since Dec 21 and it was actually ready on Jan 2.
1/4/2019
Diane K. VERIFIED CUSTOMER
Vehicle Make : Honda
Mev was great to work with...he went out of his way to make sure the job got done quickly and perfectly! Everyone there is always friendly and competent! Thank you.
1/3/2019
Steve A. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks for communicating progress among the way!
1/3/2019
Quynh T. VERIFIED CUSTOMER
Vehicle Make : Acura
Nice staff
1/1/2019
Samuel S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks
1/1/2019
Paul C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service with great customer service
1/1/2019
Peter C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Let's start with the front desk, she is super sweet and nice to me since I walked into Classic Collision.
The supervisor David has been keep me posted regarding the repair via Email and phone calls.
They have tried so hard to complete the repair before the New Year arrives... I am very happy for the speed and of course the result of the repair.
Thank you all and wish nothing but the BEST of 2019!!!
12/29/2018
Seema S. VERIFIED CUSTOMER
Vehicle Make : BMW
I just wish they were more communicative about when the car would be ready.
12/27/2018
Leroy B. VERIFIED CUSTOMER
Vehicle Make : Ford
The team at CC on Buford Hwy owned my Collision issue from start to finish. They listened and helped me with a solid plan to not only repair my vehicle, but also set expectations the entire time. Katie was my first contact at Classic Collision and set the stage for a wonderful experience. . I didn't know I needed to have an appt for the rental, she took it upon herself to set the appt for the pick-up, and dropoff. There was also a gentleman there named Robert that was also very welcoming and professional. He took time to stop and introduce himself and connect. David followed up and set expectations with me, and asked if I had any questions throughout. He also took time away from another project to answer our questions about my repair. Last but not least was Mr Mev. This gentleman was the best. He exceeded expectations by being detailed in his approach to explain, coordinate, and communicate with me, even on Christmas Eve. I will always do business with Classic Collision on Buford Hwy. The team there provided a constant layer of protection around my experience. Happy Holidays to you guys. Thanks again!! Leroy...
12/27/2018
**** C. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Very friendly and on top of things
12/27/2018
Ingrid S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely satisfied! Thank you!
12/25/2018
Mary L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service experience was excellent. Employees were friendly and professional.
12/23/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication and repair. Thanks
12/22/2018
Mary Mason. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Awesome team! Thanks for everything!
12/22/2018
Destiny M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Yes
12/22/2018
Jena S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They all work in sync with each other and it's really refreshing to see a team as efficient as this team. David Skidmore ran my initial quote and was able to communicate the process to me which made a first time collision repair experience a lot less intimidating. Katy is kind and relatable, and on top of things. Mev is professional and kind, the guys in the shop are fast, and via text and call, my "nightmare collision repair" turned out to be actually a really great experience. I can see the quality of work they did. I'll be saving up to come back and definitely refer others to this location.
12/21/2018
Joseph M. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair of my car was done in an excellent manner. One could not tell that it had been in an accident. I appreciate to timeliness of the work and the communication about the progress of the repair.
12/21/2018
Maria C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
GREAT customer service. Very friendly staff!
12/19/2018
Kathleen C. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service! The repair was completed
in 3 days! And my car was detailed before it was returned.
Friendly, competent staff.
12/15/2018
Logan G. VERIFIED CUSTOMER
Vehicle Make : Lexus
I think the alignment of my two headlights are off though.