Took very long. Then when we went to pick up the car, it was given a system error at ignition. It took 90 more minutes to get that resolved. Also the people taking care of the rentals was very unhelpful and unprofessional.
2/14/2018
Andrew J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service!!!
2/1/2018
Geoff C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Steve Batts is outstanding. Give the man a raise. I have 5 cars & 3 teenage drivers. Bumps here and there. Every time Steve has been great. Got hit by maybe the worst insurance company ever. They made Steve’s job a total and complete pain in the donkey. How he maintained his cool I don’t know. Thank you Steve. You have earned my business.
2/1/2018
Hortensia F. VERIFIED CUSTOMER
Vehicle Make : Kia
I had an excellent experience and will definitely be returning the next time my car needs repairs.
Thank you!!!
1/31/2018
Willie P. VERIFIED CUSTOMER
Vehicle Make : Ford
I was especially pleased to see that my car was vacuumed and detailed while in your care!
1/30/2018
Karen S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great repair, good job and happy to have my vehicle looking new again.
1/24/2018
Maria C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was great!
1/17/2018
Ruth O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The amount of time it took for my repair seemed excessive but the work was well done and Ali kept me well-informed.
1/13/2018
Eleanor L. VERIFIED CUSTOMER
Vehicle Make : Buick
Finished the job early with complete friendly and professional customer service! Score 10 for all employees!
1/11/2018
Inez A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the attention to detail by my coordinator. Mr. Batts was very thorough in inspecting the work as it progressed. The only things that could have been better were ****) submitting the reservation for a rental car more comparable to the sized car that was being repaired and 2) the repair completion date was extended at least three times. This created a difficulty because I have to request time from work to get to the location before closing. Different from most, I would rather have been told two weeks in the beginning and called once the repairs were truly completed, especially since I still would have 24 hours to pick up the vehicle. Beyond those two things, I remain a satisfied customer and would return and recommend Classic Collision to others.
12/27/2017
David P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very good experience.
12/25/2017
Lloyd K. VERIFIED CUSTOMER
Vehicle Make : Buick
The work was completed on time and my car looks like it did before the accident. The staff was very helpful and responsive. What more can I ask?
12/23/2017
Preston P. VERIFIED CUSTOMER
Vehicle Make : Honda
Completion date was pushed back twice for a total of ten days past original quote and when I called for inquiry my calls where not returned.
12/20/2017
Frank M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Ali Hips was great on updates and her customer service! It took a few days longer than expected, but she was great every step of the way! And as far as the work, the bumper looks perfect! Thank you!
12/13/2017
Mike W. VERIFIED CUSTOMER
Vehicle Make : Audi
The estimate was actual.
Steve was clear on what needs to be replaced, how long it would take, and that I wouldn't know anything was damaged when it was repaired.
Every bit of that was true.
Excellent Customer Service!
I haven't said that in years!
12/12/2017
Albert S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
On time performance
12/11/2017
Leo R. VERIFIED CUSTOMER
Vehicle Make : BMW
Except for the fiasco of the lost BMW key everything was fine. Was just realived that someone found our key and returned it to possibly someone in management. The BMW looks great and thanks for somehow removing white paint from driver side bumper. Wouldn't hesitate to use Classic Collision if the need arose. Thanks
Leo R
12/8/2017
Robin B. VERIFIED CUSTOMER
Vehicle Make : GMC
So impressed with Miss Paula’s handling of the work on my truck. Indeed, the work was well done, but but she was such a treat to deal with… She is an asset to your company…
11/30/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Steve went above and beyond! Thank you all!
11/25/2017
Stephanie D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I had a great experience. One minor thing - I asked for email updates on the status of my car. I did receive the automated messages but never heard from my rep unless I called directly.