They were great to work with. Kept me informed at every step
9/27/2017
Georgina H. VERIFIED CUSTOMER
Vehicle Make : Honda
I was extremely happy wth everything. I
Would recommend your company to my friends and family
Thank you for everything. It made the process
So much easier
Georgina H
9/26/2017
Mary Z. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent customer service
9/13/2017
Justin T. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was quick and easy
9/8/2017
Ravin C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Perfect!
8/30/2017
**** C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Showed up to pick up my van there was no quality check the paint had cracked . They tried to repaint it again same problem .when I showed up to pick up the van The parents check was not ready and I did not align the tires . Third trip to pick up the van showed up at 8 o'clock Saturday nobody at the collision center called the dealership they said the manager up he took my number finally they showed up so I turned around and came back
8/27/2017
Cathy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Very professional and completed in a timely manner.
8/24/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I talked to Jon Summers expressing my concern about my back-up camera. He was very kind to chk with Lexus. We agreed to have this chk out at Nalley Lexus & see if the camera is in spec as far as alignment. If I need to pay for adjustment he will speak to Geico adjuster to decide if this was related to my rear-end collision. Previous to repair I told adjuster I felt camera was not right. Thank you. **** C. Bommelje
8/23/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Ford
Jon did a great job in making sure all the details were taken care of. I appreciate the communication and commitment to doing a good job. It was a very positive repair experience.
8/20/2017
Jennifer T. VERIFIED CUSTOMER
Vehicle Make : Nissan
The communication wasn't clear. I received text messages stating my car would be ready and that I would receive a phone call if it wouldn't be. I never got that phone call. The rental car company called me three times to ask for their car back because the shop didn't bother to communicate to the Geico agent or the rental car company my car was still being worked on. I received zero phone calls with updates and had to call to ask for updates myself. Also, the shop
Let my car for two and a half weeks for a fender bender.
8/18/2017
Rod S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
My car was hit in the front in two places .and I will have to bring my car back to replace glass on doors where they were scratched and paint over spray on my car still and paint at bottom of door not done right you had my car for 7daysand did a poor job I will never do business again I have purchased 3 car from A K Ford about a135000 total .Ryan the sales mgr was just great I could not expect any more from a dealership But this repair is bad
8/16/2017
Chris W. VERIFIED CUSTOMER
Vehicle Make : Ford
Courteous and quick quality service
8/11/2017
Judy S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Every person I dealt with could not have been any better. They were awesome!!!!
8/5/2017
Scott B. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was very professional and courteous. I would bring either of my cars back to be worked on. They were fast , friendly and accurate.
7/29/2017
Kelly W. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice work. My only feedback is to text your customers more to keep them up to date on repairs if going beyond the estimated date given for completion. Some people just don't understand what is involved with a repair or why it takes the time it does but up front and honest assessments are probably well received with constant communications.
7/28/2017
Rodney R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Second repair they have done for collision and very satisfied once again.
7/27/2017
Michael R. VERIFIED CUSTOMER
Vehicle Make : Kia
Great repair and service
7/16/2017
Danielle J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service was wonderful and repair is perfect. Thank u!
7/15/2017
Wendy S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service ! Everyone was very friendly and my car looks fantastic ! Sean Hannrahan was very helpful and was always available to answer any questions I had . Enjoy your day !
7/14/2017
Dereatha S. VERIFIED CUSTOMER
Vehicle Make : Honda
15 different complaints on our vehicle including the hood that was fixed doesn't even close properly. So disappointed