I was very pleased with the work. Repairs to both the front and rear of my car looked great. The detailing done to the outside and inside of the car was top notch. The only thing that was you ordered the wrong grille. I had a flat-black grille with the Toyota symbol on it. The replacement was more of a silver color. It was obvious to me that you ordered the wrong part. I don't know why you put the obvious wrong part on my car and tried to deliver it to me that way. Fortunately, Anthoni **** said he could order the correct part and have that put on. But that's going to require me to come back and lose the use of my car for at least another ****/2 day. Again, I want to say I am very pleased with how my car came out, save this one thing. I just don't understand why you tried to deliver my car with the obvious wrong grille or why you would think I might find that acceptable.
11/1/2016
Dolores G. VERIFIED CUSTOMER
Vehicle Make : Honda
They did a beautiful job. It seemed that it took longer than necessary.
10/27/2016
Chris S. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job!
10/25/2016
Osama I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good job in a shor time
10/13/2016
Christina M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Unfortunately we have had to utilize your services twice due to accidents. Compared to the previous experience the communication was not as diligent this time around. The online updates were not very useful due to not being accurate. There was also some tape residue left on the right rear quarter panel.
10/5/2016
Jon M. VERIFIED CUSTOMER
Vehicle Make : Ford
I keep getting your text telling me that I have my vehicle yet after that I receive a text saying my car will be done on 10/7. Stop texting and have a live person communicate! It's as the left hand doesn't know what the right hand is doing.
10/5/2016
Woosuk P. VERIFIED CUSTOMER
Vehicle Make : Honda
Brad did an excellent job helping us with our car. He was great in keeping us updated on our car and was friendly and professional. I would recommend Libertyville Auto Body to our friends. Thank you.
9/28/2016
Elsy M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Brad need to communicate well with the customers. Until now I was very satisfied with communication between customers. But I am happy with the repair work. But buffing the scratch mark was done after I was notified the car is ready for pick up when I asked about it. Still tiny scratch is there. I have been a regular customer of Libertville Autobody shop. Thank you.
Elsy M
9/24/2016
Ray D. VERIFIED CUSTOMER
Vehicle Make : Acura
Quick service, thanks
9/23/2016
John K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My only question is why I didn't get a sample of touch-up paint for my car? When I had work done in the past, I always got a small container of touch-up paint.
9/14/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job and on time
9/3/2016
Karen Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kevin was terrific with calling me throughout the 2 weeks with status reports.
The car looks better than I expected. The true test will be to see how it performs too.
Thanks for the great service. I'm a repeat customer!
9/2/2016
Mary C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dave was very accommodating and helpful. The work was done in the time agreed upon and at the price agreed upon. My car looks great!! I am very pleased with repair work.
8/27/2016
Eric F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great customer service and craftsmanship.
8/19/2016
Dara D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everything was perfect, from start to finish. I would highly recommend Lib Auto Body.
8/4/2016
Lynn K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your entire staff was polite and very kind.
8/4/2016
Hope F. VERIFIED CUSTOMER
Vehicle Make : Acura
Scott listened to and complied with my request to keep the cost down by not painting the damaged bumper, which was a bit smudged but not really needing to be repainting, in my opinion. In addition, the job was completed faster than expected, which is always very welcome!
7/31/2016
Wally W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Awesome job. Thanks.
7/29/2016
Wally W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job. Thanks.
7/29/2016
Sue B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair was fine. Not as "smooth" as I'd thought it could be.
My husband received an estimate for his car reflecting everything he said he didn't want done. Like the tech didn't even hear him. That was disappointing.
We do appreciate the % discount although I would've been happy to pay more for a different result.