Libertyville Auto Body Ltd.

The driver's side bumper was suppose to have crack fixed and it's still there. Not sure why this was missed. Plan on bringing car on Monday to discuss issue.

Great work and very smooth process. Thank you!

Good, but need more feedback to customer ?''s ques

Did a great job and kept me updated throughout the process. Thank you

They fixed the damage from the accident beautifully. I had asked for them if they could buff out a few minor scratches and they told me not a problem. When I picked up my car the scratches were not even attempted to be buffed out. Also the were supposed to bring my car over to the dealshop to have them fix an issue on the steering wheel. They didn't and now I have to bring it back again. They work they do is great but seem to forget about the small details.

Rob was great kept me in the loop throughout the process

Brad and everyone was very easy to work with. Communication was very good. The over all experience was very positive.

Great work

Robert is amazing and should be promoted asap

I was very pleased with the work done on my car and would recommend Libertyville Auto Body to others. Great service from start to finish.

Brad was helpful. Followed up from the beginning after estimate. Knowledgeable and kept me informed throughout process. Thank you

The car was unacceptably dirty inside. Dust everywhere. It was clean when you got it. Was also told 3 days and it was 5.

Thank you to Brad. He was very helpful

Great smooth experience. Great customer service. My car is as good as new. Great bonus to find how clean it was on the inside.

I had a great experience. The estimate was explained in detail and the work was punctual with updates through the process. I was pleased with the service and knowledgeable staff

Excellent service and communication from the moment I brought my car in for a quote throughout the time the repair was completed. Mr. Dubinsky who handled my file was outstanding. Exceptional communication throughout the process.

The driver door does not seal correctly

Very poor customer service, no communication no service updates at all I would not recommend to anyone. I didn't get chance to inspect my car yet to comment on the work they did.

When I signed the repair order around ****/6/17 I was told I would be notified when the parts came and that the repair would take approximately 5 days. I was told the parts were in and to bring the car in ****/31/17 which I did at 7:30 am. I asked again if the car would be ready on 2/6/17 since I was leaving town on 2/7/17. On 2/6/17 I repeatedly tried to contact Anthoni to see if I could pick up the car. Finally late in the PM he called me back to tell me it wouldn't be ready that day but would be ready the next day. I told him I would be traveling and gave him my wife's cell number to call her on 2/7/17 to make arrangements for her to pick up the car. On 2/7/17 at 9:00 am I am sitting in the airport and receive a text saying the car won't be ready until 2/10/17. I called my wife and requested she contact Anthoni to find out why this was being delayed. She tried repeatedly to call Anthoni and left voicemail messages and he did not return the call until late in the day. She then made arrangements so she could pick up the car after work on 2/10. On 2/10 I received a call from Anthoni in the afternoon stating the car now would not be ready until maybe Tuesday 2/14/17. Monday AM my wife had to drive me to your location so I could pick up a rental car until the Jeep was ready. Later that day I was told the car was ready and I picked it up. I was told the delay was caused by the company that was to refinish the wheels. The delays and lack of responding to our telephone calls made this a less than satisfying experience.

The repair appears to be ok but customer service quite weak. Marty Karlin - email: