I had detailed instructions regarding the repair of my vehicle. My wheels were repaired and were not to be painted gloss black on the face. Now I have 2 wheels that are gloss black and 2 wheels that are brushed aluminum. On top of that the center caps of the wheels that were painted gloss black were not painted, so they are now matte black. The passenger door was repaired and there are 3 noticable wrinkles in the paint. The sanding can be seen in the paint of the door as well. There is a huge gap on one side of my hood where it meets the passenger fender. Also the insurance would not pay for the passenger mirror, so I explained that I would pay for it out of my pocket, however it wasn't repaired. Overall terrible experience and this makes the 3rd bad experience with Earl's with 3 different vehicles. I will not be back.
10/29/2018
Trisha S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Need to keep customer more up to date on when their car is going to be ready. Not 45 minutes before closing for the weekend.
10/22/2018
Michael R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for doing a great job!
10/13/2018
Tiffany W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We had a great experience with Earl’s Body Shop! Timely service, comsistent communication and a wonderful job repairing our vehicle. We highly reccomend them!
10/5/2018
Kirsten J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Yall did a good job
9/27/2018
Robert S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Most professional auto body shop in South Carolina.
9/19/2018
Chiron W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Picking up late on Friday afternoon between 3&5pm is really a rush for the customer.
9/10/2018
April G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service!!
9/7/2018
Gina M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The front desk lady was very nice and easy to talk to. We discussed her family kids, how long she’s been in SC.
The guy who judged my vehicle kept me well informed.
The shop also coordinated with Entrerprise Rent a Car to help me get and return a rental.
8/23/2018
Gillian M. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was wonderful!!! The customer service, the repair, the ease of everything and even the body shop itself was great!!
8/3/2018
Maryjoe W. VERIFIED CUSTOMER
Vehicle Make : Kia
I am very happy with how well the actual job was done, but it too **** week
Plus one day for what should have been 2days... cost me more for the rental
I absolutely understand.. that you are not responsible for what
The other team did not do...
Thank you for making the rest of my dealings very smooth
8/2/2018
Harold C. VERIFIED CUSTOMER
Vehicle Make : Honda
We were very appreciative of the timely, excellent job. The car looks great! No hassle and pleasant personnel.
7/29/2018
Brian H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent service and such positive attitudes from the front desk and beyond. I apprecite the job all staff does!! Love Earls!
7/27/2018
Matthew S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional, friendly, competent, attentive to detail
7/24/2018
Terence M. VERIFIED CUSTOMER
Vehicle Make : Ford
Very knowledgeable, polite, and professional staff. Very easy to contact, constant updates, total trust and confidence in getting my car repaired properly and in a timely manner. Overall as fantastic an experience as getting a wreck handled and repaired can possibly be. 11/10, definitely a return customer for any other auto work I’ll ever need done.
7/6/2018
Jodi H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I will come by tomorrow. Paint color is off on multiple parts and the new bumper is not flush with side panel. I trust that this can be made right.
7/5/2018
Clarence H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Had to go back and get some issue fixed on spot which they did but it was close to closing time and didn’t have enough time to fix all minor issues but will make appointment to get it done asap
6/27/2018
Democrito G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good customer service! Met expectations.
5/31/2018
Frank N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job as always Thanks
5/18/2018
John F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service very customer oriented I would consider Earls the premier body shop. No one really wants to visit a body shop however if needed only one stop Earls. Thanks to all at Earls I appreciate the great service and my vehicle looks great.