Customer service and how repairs and notifications of repairs need to be reviewed and changed.
5/14/2023
Glenn L. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Rex was great.
1/23/2023
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for repairing my vehicle. I was told upfront that it would take a couple weeks to complete repairs, due to the difficulty in finding and receiving parts. The repairs was right on schedule. There’s no evidence that my car was in an accident. Everything looks great!
11/7/2022
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Acura
Professional and courteous service. Thank you.
7/29/2022
Deloris C. VERIFIED CUSTOMER
Vehicle Make : Honda
Service personnel was very helpful.
5/12/2022
Jose B. VERIFIED CUSTOMER
Vehicle Make : Ford
Jacobo was very helpful and provided a wonderful customer service experience. They were done with my vehicle in the timeframe that I was quoted.
5/8/2022
Elizabeth F. VERIFIED CUSTOMER
Vehicle Make : Kia
The only thing I have to say is that I was never told an estimation for how long it would take to repair my car, and had to keep calling the collision center for updates about when it would be ready versus them reaching out to me. Besides that, they were very quick and professional and made sure my car was good to go! I think they even waxed the car, it looks great! If I am ever in another accident I Will definitely choose a ford Lincoln collision center.
4/21/2022
Kim W. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Excellent Service!!!!!
Would highly recommend
4/2/2022
Pat T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I’ve never received such excellent service any where from the moment I entered snd dropped off my car and picked it up. An outstanding service department is a major factor when considering a car purchase. Kudos to Ford Service staff
3/27/2022
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Ford
There was some additional damage that wasn’t mentioned/quoted, which caused some delay in repair (had to come back a second day, and it is not currently resolved). Outside of that, the body shop technicians were extremely kind and helpful and made my visit a pleasant experience.
3/23/2022
Dwayne P. VERIFIED CUSTOMER
Vehicle Make : Kia
Worse rxperience ever!
2/13/2022
Brian W. VERIFIED CUSTOMER
Vehicle Make : Ram
TOM AND HIS TEAM ARE ABSOLUTELY AMAZING TO DEAL WITH THROUGH THIS KIND OF PROCESS. JEE CARMEN DID ALL OF THE WORK TO MY TRUCK AND I CAN'T SAY ENOUGH ABOUT HIS WORK, ABSOLUTELY INCREDIBLE JOB. THANK Y'ALL SO MUCH FOR MAKING THIS PROCESS SO EASY FOR ME. AS FAR AS I AM CONCERNED, THERE IS ONLY ONE BODY SHOP IN TOWN AND THAT TALLAHASSEE COLLISION!
1/6/2022
Staci S. VERIFIED CUSTOMER
Vehicle Make : Ford
Jacobo was great. Manager ended up helping with our repair. It took 8-9 weeks for the repair. That's just a long time. Repair looks fantastic. Everything seems to function well.
1/6/2022
Janine B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Excellent Customer Service and stellar job.
10/15/2021
Darius B. VERIFIED CUSTOMER
Vehicle Make : Ford
**** was the key to this successful business transaction
9/8/2021
Alphonso M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really appreciate a job well done and appreciate the service you gave to me and thanks again
8/30/2021
David K. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did an amazing job repairing my Lexus and the body shop manager went above and beyond to help me.
8/7/2021
Detrick C. VERIFIED CUSTOMER
Vehicle Make : Nissan
You kept me abreast of how and what was going on with my vehicle. That really meant the world to me and I felt you really cared