AJ-USA INC.

Job well done.

Your update system is a joke. As soon as problems with obtaining repair parts started updates ceased and we were in the dark. We had to contact you for status, or we got something from you on day of action only. Like car is ready for pickup now. Completion date continually pushed back. Car is still not fixed with proper part (bumper bracket).

I appreciated how well John Burrows guided me through the repair process and kept me informed throughout the time my car was in service.

Good as always, enjoyed the complimentary inside and outside wash. Eta was off however

I found all AJ USA staff to be friendly and efficeint.

The staff was very knowledgeable, friendly and helpful

Piece from my bumper was loose A part from my grill was missing Stan Bergum ***-***-****

Courteous and made a difficult situation bearable.

You did great job. Thank you again.

You guys are really friendly and truthful.We are very happy when picking up our car. We will talk to our relatives, our friends, and our neighbors about your business. Thanks again. Tommy & Amy

Wednesday, January 30, 2013, 11:16 P.M. Dear AJ USA, Thank you for repairing and fixing the left front corner of my 2001 black Lexus ES. I appreciate the great and quality workmanship, the friendly and cheerful front desk, and the informative and helpful John. But one thing I'm dissatisfied with is that my older HID bulb was not returned back to me as I requested during the job-approval phone call with Jesse. After talking with AAA Insurance on Wednesday, January 23, 2013 at 10:50 A.M., the claims service representative suggested to have the repair done at AJ USA. At that time, I wasn't quite sure if I should repair my old car or not. At 11:01 A.M., January 23, 2013, I called AJ USA to talk to John. John was out that day, so I ended talking with Jesse. He mentioned that if I decided not to repair the car, then it would cost 300 dollars to put the bumper back. After hearing that, I decided to "approve the repair". Since the left headlamp assembly was to be replaced, I asked for my old HID bulb to be saved. Jesse said "Sure, absolutely." So I mentioned to leave a note in the system to let John/repair guys know to save my HID bulb. On Tuesday, January 29, 2013, I went to pick up my car and no one at the shop could find my requested old HID bulb. I was planning to use the old HID bulb, so that way, both headlamps would be emitting the same color. Now with the new bulb on the left and with the old bulb (12 years and running), they sure don't emit the same color/kelvin. The new one emits a white bright light while the older one emits a lesser bright light with a little purple tint. John saw the difference. After I left AJ USA, I emailed John at 3:29 P.M. on January 29, 2013, to notify me know if the HID bulb from the old headlamp assembly does show up somewhere at the shop, but he hasn't gotten back to me. I would definitely recommend this place to friends, family and co-workers, but little stuff like this just ruined the whole experience. Hopefully we can work something out. Thank you, Danh N

Thanks for everything! My experience with your team was so effortless and smooth it took the stress out of my car accident situation. I will be referring my friends!

You guys kept me informed as to the progress of the repair. It was finished two days earlier than planned.

Good professional service

John Burrows did a great job on explaining everything and keeping us in the loop as to what was going on with our car. Love the automated update on the car link. We also brought our car in for an Oil Change not long ago and that was great as well. Great customer service through and through. Thank you.

Suggest you to email your customers your service coupon and promotional deals when you have them available. Othere car service business do offer it. Thanks,

Everything went smoothly. Good communication. Completed work ahead of schedule.

Our experience with AJ-USA was very good. Explanations about the repairs was pretty thorough. The service staff were very friendly . The turnaround time for repairs was completed on schedule. The final results for repairs, from fender repairs to paint job was excellent. Overall, was very pleased with the service.

Perhaps it is an unreasonable request but the "icing on the cake" would be a car wash...inside and outside. You did the outside and I am appreciative of that.

I was completely satisfied with the repair and customer services from John and Malani at the onsite location. Unfortunately, I am unsatisified that my family is receiving phone calls from your organization late at night! Please do not call them anymore; If you need to speak with me I can be reach at ***-***-****.