My car was fixed and looked like a good job. I would expect a little more attention to detail after it took a month to fix.
5/5/2013
Manjukiran P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ben was not upfront with me when I dropped off my car regarding the "Service ride Control". I was very specific that I wanted the light analyzed else I would not drop it there. He told me not to worry and that it would be taken care of.
He even sent me a fabricated invoice [ I have an email copy ] which he promised would show the insurance adjustor to analyze the light. When the insurance adjustor came by, a different invoice was shown to the adjustor, which did not include the analysis of the service light.
Later I was told that the analysis of the light would not be covered and that I would have to pay for it and only if it was determined that it was due to the accident will it be covered by the insurance.
As a result I still have the "Service Ride Control" light in my vehicle.
I wish that Ben would have been upfront with me about the "Service Ride Control" light before I dropped my vehicle off. I would have taken it elsewhere.
5/3/2013
Michelle G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you beautiful job
5/2/2013
Amy /. VERIFIED CUSTOMER
Vehicle Make : Honda
John kept me up to date with all my car repairs. Wished it didn't take all month, but I know you guys couldn't do anything about that. Thanks!
4/30/2013
Ngoc M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm very satisfied with the care & quality of the service department. John has been extremely helpful with calling to give updates or questions he had. I would definitely refer & personally go back to your repair shop if ever needed..
4/26/2013
Steve &. VERIFIED CUSTOMER
Vehicle Make : BMW
We are always well taken care of.
Thank you!
4/24/2013
Steven F. VERIFIED CUSTOMER
Vehicle Make : Honda
For some reason the rear right tail light connectors were not hooked up again. I did not know this at the time.
When I received the car I noticed that the right indicator was flashing faster than normal. I returned back to AJ-USA and pointed that out to the representative that delivered the car to me. He told me that it was because the bulb was burned out on the right hand rear tail light (including brake lights). I drove to the auto parts store, and when I inspected the tail light to see what kind of bulb to buy, I saw that the connectors (both) were just hanging. I reconnected them and everything was OK.
I was a little annoyed at the time that the car was not "perfect" as soon as I picked it up after having spent over a week in the shop. But my main concern is that if this was missed, what else might be missed. But I have not seen any other issues.
Otherwise the bodywork and other items have been great. All the staff was courteous and prompt. And I really appreciate the car being cleaned.
Regards
Steven F
4/22/2013
Mary &. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The communication between us and AJ's was great. From our first visit till we picked up our car after the repair we always felt informed as to what was happening with our car. Thank you, the car looks like new!
Steve and Mary Algya
4/21/2013
Lani Q. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you very much for keep me updated so I don't have to worry when my car will be done.
4/20/2013
Nancy R. VERIFIED CUSTOMER
Vehicle Make : Toyota
You've worked on my vehicle in the past and also on a vehicle I owned quite some time ago, and the work is always the best, and I've not had any post repair problems.
Nancy
4/18/2013
Lynn B. VERIFIED CUSTOMER
Vehicle Make : Audi
Jesse and John were great in getting the part needed and keeping me informed. Wish I had the whole repair done at your facility instead of the place in Poway.
4/17/2013
Debra A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
None.
4/13/2013
Amy &. VERIFIED CUSTOMER
Vehicle Make : Mercedes
AJ-USA has been terrific. My part was on backorder from the factory and AJ-USA has kept me informed every step of the way via email. I appreciate the great customer service and my car looks brand new. Your staff even gave me advice about how to clean the car after the repair service.
4/12/2013
**** L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
4/9/2013
John &. VERIFIED CUSTOMER
Vehicle Make : GMC
Great repair work - also appreciated the status updates along the way
4/6/2013
Steve &. VERIFIED CUSTOMER
Vehicle Make : BMW
Have been a customer of yours for many years, always very satisfied.
4/3/2013
Jesse V. VERIFIED CUSTOMER
Vehicle Make : Audi
I received plenty of status updates, phone calls, and information to insure I was kept up to date on the status of the repairs. From what I can see the job was done to the utmost excellence and professionalism and I appreciate your teams attentiveness in completing my cars body repairs in a timely manner.
3/31/2013
Allan M. VERIFIED CUSTOMER
Vehicle Make : Honda
Ben was very helpful and explained everything thoroughly about every step so as to keep my mind at ease. I am especially pleased with the text notifications about where the car was in the process. I've never experienced that so I was happy that I wasn't left wondering. Thank you so much!!!
3/24/2013
Kevin &. VERIFIED CUSTOMER
Vehicle Make : Honda
The text messages are great for updateing the car is great
3/14/2013
Kristin M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ryan kept me come truly informed of the progress of the repairs. And the car looked sensational when I got it back. I will definitely recommend you to friends. Thanks!