Christina did a great job stepping in and taking over when they had a personnel change in service. We eventually got my mirror fixed in the timeframe she promised and a little less expensive than I had previously been quoted. Experiences like these will keep my coming back to AJ! Even with some unexpected hiccups, they worked hard to get me taken care of! Thank you!
3/8/2023
**** And. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer service and follow up were excellent and keep us well informed of progress on the repairs. Very well done!!
1/30/2023
Brita A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with the service with the score of 10.i was well informed what to expect about my car
1/20/2023
Jim G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Your work was and is fine, but was disappointed in USAA and their delays and responses.
1/8/2023
Linda S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I am completely satisfied with the repair. I knew I would be because repairs to my previous car were also done to my expectations. Although you do a great job, I hope I won’t be in soon.
12/8/2022
Cecilia Ann. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The front desk office is very unprofessional and rude, and I feel discriminated.
12/4/2022
Scott S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
i wanted two other dents fixed that were not even after over 2 months of truck being in shop. Otherwise good communication and friendly. But why does it take that long? Should have waited till all ready before starting and leaving me without truck for sooo long
11/21/2022
Michael P. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have used AJ-USA on several occasions and have not been disappointed with any of the work, people, or length of repair time.
11/10/2022
Richard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have a good sense of your service since I have been there 4 times much to my chagrin. AJ USA makes a bad situation good. Starting with keeping me informed which doesn’t seem like a big thing but it really helps me knowing the progress. The work speaks for itself. Excellent repair work. Good customer representatives. I would recommend AJ USA to anyone needing service for their vehicle.
10/26/2022
**** . VERIFIED CUSTOMER
Vehicle Make : Vehicle
Mario was always available on the phone with progress reports on our repair.
10/23/2022
Nelson Q. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I think AJ-USA did an excellent job with the actual repair. I had a couple of issues that were not completely resolved. The first issue was with plastic cowlings off on both front seats, and I know for a fact I had no issues. Before AJ decided to fix, the person made it seem as he was doing me a favor for something I did and didn't notice. The second issue was never resolved. I found a few stains, one obvious one in the repair area. I reach out with pictures a week ago, and until this day have not received a response to address the situation. This could have been an amazing experience overall since the body work was so great, but I felt like since the main work was done, anything after was no longer their responsibility.
9/22/2022
Michael/april C. VERIFIED CUSTOMER
Vehicle Make : Honda
Mario was the best! Very thorough
9/1/2022
Marilyn G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I'm completely satisfied with my repair to date. We are still waiting on some parts. The parts are for items that do not impact the ability to drive the vehicle. I'm glad I am able to drive my vehicle but I won't be 100% satisfied until it is completed. Thanks, Marilyn G
8/26/2022
Don B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
No problem with the repair.
8/25/2022
David &. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, appreciated the updates and was very pleased my vehicle was ready ahead of schedule!
8/22/2022
Brett S. VERIFIED CUSTOMER
Vehicle Make : Honda
Mario in the collision center was extremely helpful in navigating the repair process. He was completely transparent and provided some excellent insight into how to proceed. Mario regularly checked up with me and provided updates regarding the repairs as often as he could. He answered every single question I or my mother had for him. The rest of the team in the collision center were also very accomodating and friendly as they offered leaving a message or callbacks when important updates needed to be discussed.
6/25/2022
Steve R. VERIFIED CUSTOMER
Vehicle Make : Acura
Lack of communication
Took to long
Car was returned to me with overspray
Never fully completed the job
6/6/2022
Rachel . VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks almost brand new. Repairs done on the car were amazing I couldn’t be more pleased.
6/2/2022
Louie K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
My car looks great. Seems like new just after I bought it.
5/19/2022
Jose K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Honestly doesn't matter what I think or say. But I am happy with the end results.
Thanks