Always good to deal with you guys. You make life easier.
10/20/2023
Rami N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Long delays about repair estimate, and bad communication
10/14/2023
Cuong N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thank you!
10/11/2023
Artgie G. VERIFIED CUSTOMER
Vehicle Make : Lexus
After my car accident, I took my car in for repairs to replace my rear bumper, rear diffuser, and repair my trunk. Repairs should of been straightforward as it was a minor accident. After the first repair, both side panels of the rear bumper were not flushed and were clearly sticking out. The adjustors were aware of the bumper defect, spoke to management, and attempted to repair it a second time. Upon completion of the second repair, improvements were made but the panels remain sticking out and not flushed. I pointed it out to the adjuster, who kindly said "That was the best they could do." Great staff, good communication, but satisfactory/poor workmanship as the bumper is clearly a bad part.
10/2/2023
Samantha W. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Mike is amazing!
9/27/2023
Quang Luan. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good
8/3/2023
Charles M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I had a great experience at AJ-USA. They always kept me updated on the repairs, and they were friendly and professional. The quality of the repairs was also excellent! I can't recommend them enough.
7/15/2023
Sumi S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great service. Mario was excellent
7/15/2023
Kelly J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Was kept informed of progress but more details on what parts were causing delays would have been great. Took longer than I expected but it is a first of its kind vehicle from a new company. Was missing one wheel hub center cap upon return but purchased it from manufacturer
5/27/2023
Tonya J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My car was finished in a timely manner. My car looked like it was never in an accident. 10 stars to AJUSA..This company totally rocks..I would so recommend this shop to all of my friends and family.
5/27/2023
Salvador M. VERIFIED CUSTOMER
Vehicle Make : Acura
Looks exceptional.
5/27/2023
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Honda
I believe my comments are best addressed with the Manager. I am happy to provide direct feedback upon my return from an International trip.
I believe it could add to improvef customer satisfaction.
5/26/2023
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Honda
I believe my comments are best addressed with the Manager. I am happy to provide direct feedback upon my return from an International trip.
I believe it could add to improvef customer satisfaction.
5/26/2023
Nick S. VERIFIED CUSTOMER
Vehicle Make : Toyota
There were several things that were not put back together properly which made waist precious time through several days taking the car back and forth to AJ USA and Rivian.
5/25/2023
Kechun/jiali T. VERIFIED CUSTOMER
Vehicle Make : Porsche
You did excellent job.
5/22/2023
Phylis Eileen. VERIFIED CUSTOMER
Vehicle Make : Scion
The repair was great, the updates were very helpful as my car was traveling the path of restoration. Thank you!
4/30/2023
Ana Marie. VERIFIED CUSTOMER
Vehicle Make : Toyota
Do not take your vehicle here.
I trusted them with my vehicle and improperly installed my bumper grille costing more time and money!
4/21/2023
Patricia R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good sevice. Good quality
4/10/2023
Barbara /. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car was repaired well. I was kept apprised of the status of the repair.
4/9/2023
Carl L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
From the initial contact and inspection of the damage, to the updates and final delivery, everything exceeded expectations. This is the 2nd vehicle I've had repaired by Aj-usa, and I'll be back again if needed... ;)