Thank you so much.
It could not have been easier or less stressful. You took care of everything as you said you would and kept me completely informed.
Every one is very courteous and helpful in every way. A reflection of great management and ownership.
I am completely satisfied and will bring my car in for service as well; as I did not know that general auto service was also available.
11/26/2015
Suzanne C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great customer service!
11/21/2015
Rafael M. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was ready days before the promised date.
11/21/2015
Steve N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Every thing good , except color I don't like it not mark original from dealer .
11/20/2015
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The repair was done sooner than expected. When I picked up my car the repair work was great. I have had other work done when this same car was rear ended. I felt very comfortable about having work done again. Thank you for another great job :)
11/20/2015
Bilhan K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The whole experience was very smooth and pleasant. Thanks
11/14/2015
Mahesh S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your dedication to customer satisfaction is greatly appreciated. It has been a pleasant experience.
11/12/2015
Elizabeth G. VERIFIED CUSTOMER
Vehicle Make : Scion
I was not given updates nor was notified when my car was ready , I have to initiate the call , leave work and not get paid for the time that I was gone . The secretary indicated I was called at a number ending 8423 I requested to see my records and clearly only number listed was my number ****-****-xxxx. Such an inconvenience and I when I complained to the rep I was not given any explanation and not even sure if he acknowledge my concern . This may sound insignificant for you but it is a big concern for me .
11/4/2015
Chris D. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for keeping me updated and taking the time to thoroughly answer my questions.
10/31/2015
Jeffrey Y. VERIFIED CUSTOMER
Vehicle Make : Mazda
The pull down of he backseat still doesn't work
10/22/2015
Jane C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job
10/20/2015
Govindarajan N. VERIFIED CUSTOMER
Vehicle Make : Honda
Slow delivery compared to other body shops and also response to customers need to be improved.
10/20/2015
Frances D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I liked the positive attitude of your employees. when I arrived today I was greeted with "Hi Mrs, Dowding". There was no pressure for me to pay my bill when I went to go to inspect the car repair. I appreciated the
kindness and empathy and not being treated like a little old lady.
10/17/2015
Cindy T. VERIFIED CUSTOMER
Vehicle Make : Honda
I was originally told that it would take almost a month to repair my car. It was ready in 2 weeks and looks fantastic. Thank you so much for fixing my car so quickly and for the way it looks. I will be so happy to recommend you to everyone. Thank you to everyone at AJ-USA.
10/12/2015
**** W. VERIFIED CUSTOMER
Vehicle Make : Honda
the best customer service experience I have had in years. The service deptwas prepared for my car drop off at 8:00 am. I received a email detailing the repairs and cost. My car ready on time.
10/7/2015
Brent S. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looked absolutely great! Looked better than it did brand new on the lot. The care and customer service at Aj USA was top of the line and I won't take my car anywhere else ever again.
10/7/2015
Charles L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very satisfied with the service we received and repair of or vehicle.
9/24/2015
Lupe E. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have always been happy with your company and with your caring employees
9/19/2015
Lance V. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very courtesy. Thanks
9/4/2015
Dawn R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was hesitant to complete the survey before driving the vehicle due to past experiences (post repair). Unfortunately, when I drove it this weekend, there are noises coming from both sides of the vehicle.
At slower speeds, it sounds like something is hitting repeatedly on the right side of the vehicle. And then at highway speeds, the sound of wind is very loud inside the car on both sides of the vehicle. One of the reasons I have always loved my G37 is because how quiet of a ride it is. That is no longer the case. The exterior looks pretty good except for one paint mark that was missed above the driver side door handle. Its white paint, so not sure how it was missed especially since i called out the damage in person and via phone to AJ-USA.