Although the people there are polite. I feel they take no pride in their work they were quick to say the work was done but present me with my vehicle which is brand new with a fulthtbcar covered in water spots and they and misaligned parts when pointed out they graciouslubsaid they would rectify it. Unfortunately for me I had to return multiple times with same misaligned ment an issue. At one point they tried to sell me that that was how cars come off a production line. It was not until a geico supv came down to the shop and several more days without my new car that they finally fixed it correctly. SHAME ON THEM.. lLastly I was without my new car for 17days and geico put me in a substitute car that was 2/3 smaller then my new car.
12/8/2018
Isabella S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I felt it was more than a business transaction. I felt Steve who took care of me had a real interest in making sure that I understand the repairs my care needed and I had great confidence that everything would be taken care of as promised
And everything was. The icing on the cake was my car was vacuumed...a lovely
Surprise.
12/6/2018
Kirk B. VERIFIED CUSTOMER
Vehicle Make : Acura
Very courteous staff kept me informed the whole time car delivered when promised car was cleaned from top to bottom. Would use the service again
11/20/2018
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From start to finish they keep you well informed of the progress. Their work is perfection. My truck came back just like it it did the day I bought it. Excellent work!!!
11/20/2018
Paul B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quick and friendly service with great communication
11/15/2018
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service very pleased with repairs.
11/15/2018
Richard G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for everything. Working with the team at Grobens was very smooth very professional people!!!!
Thanks again
Sandra Guszack
11/10/2018
Natalie K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Whoever I dealt with there was very professional and helpful
11/10/2018
Carol C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was really friendly and informative. They took care of my car with no issues, and went above and beyond in service and care.
11/8/2018
Karen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
As soon as i walked in the door i was greeted with a warm welcome of confidence that made me feel that i was going have job well done on my vehicle.Geico,Groben's autobody& Enterprise rent a car all in one place,what a wonderful idea & reception. Great job!
11/2/2018
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks great!
10/31/2018
Jeremy T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was highly satisfied with my experience at Groben’s. GEICO, Enterprise, and the employees at the shop were all friendly, organized, and did excellent work. Thank you for going above and beyond to do things you didn’t need to like polish my headlights and try and fix secondary electrical issues with my side view mirror. Things you didn’t need to do. Thank you again. I will definitely recommend Groben’s to friends and family and use you again if need be.
10/30/2018
Joseph P. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole experience from dropping the car getting the rental car there and the quality of the work and how it came out was awesome couldn’t be happier thank you again Joseph P
10/26/2018
Theresa L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Every single aspect about this repair—from the front desk, to the insurance inspector, to the car rental, to the communication—WAS WONDERFUL!!! Everyone was efficient and happy. Thank you so much!
10/18/2018
Zatone F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great customer service. They kept me apprised of every thing regarding my vehicle.
10/16/2018
Karen M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was very pleased with the repair service. Everyone I dealt with was pleasant and courteous and very knowledgeable .They made what could have been an
Unpleasant experience easy and effortless. Steve did an excellent job in making me not as upset as when I came in. My husband has dementia and is not able to help at all. Steve did not take advantage of me., but as some do when they see a woman alone . I have nothing but praise for Groven’s and I would recommend them without hesitation. The whole team deserves praise
Sincerely,
Karen M
10/16/2018
Anthony L. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Service was great. Car looks like new
10/11/2018
Beverly K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent staff
A job well Done Thank You All
10/9/2018
Joseph Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
THE REPAIR AND THE WHOLE PROCESS WITH INSURANCE AND CAR RENTAL WERE EXCELLENT DO NOT NEED ANY IMPROVEMENT
10/8/2018
Nicholas M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I must say I was very satisfied and impressed you guys are good and Billy your service tech kept me informed about my car again you guys are great and thank you