A process that should have taken less than 2 weeks took 6 weeks. I kept getting told that my car was going in then a week later told I didn't go in but was going too. Then when it was finally done and I picked it up I was told that's not what happened. That I was just misinformed. So instead of owning the fact that you guys screwed up and it took way way way too long you kept making excuses. Tried to act like I didn't know what i was talking about and blaming someone else. You will never get a good review from me. You absolutely should have taken money off my bill for the hardship you caused from my car being gone for 6 weeks and for lying to me weekly about my car. I will make sure people know not to go to you guys because you took my money anyways, lied to me and tried to act like I am stupid. 1000% unsatisfied.
1/25/2024
Susan C. VERIFIED CUSTOMER
Vehicle Make : Acura
Was referred to American Way Auto Body by my insurance provider State Farm. I really liked and impressed they one of the few independent auto body shops in Spokane. My first contact was with Heather. She was very friendly and helpful. My estimate was completed by Andrew. He was professional and kept me informed re: the entire process and followed up with ongoing communication. The repairs done on my car were excellent. Bumper looks brand new! I urgently needed my car back by end of week due to upcoming trip to care for ill relative. Both Heather and Andrew were empathetic and understanding of my situation and ensured my car was done by end of week. I gratefully appreciate that more than they will ever know. Overall, my experience with American Way was 5 star!! Thank you again.
1/15/2024
Jacob B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent customer service and quality work.
12/29/2023
Heather L. VERIFIED CUSTOMER
Vehicle Make : Jeep
The body shop done to my car was fine but I’m not happy with their service! I have a blow n go in my car. They failed my blow n go more than one time, didn’t call me till they locked it out and had to be tow into my mechanic to get serviced which was fine. But the fact that they towed it to the sho, dropped the car, left the keys and then LEFT it there without my permission, no phone call or nothing is and was not ok with me! They didn’t communicate with me until after I found out my car was at the mechanics when my mechanic called me to inform me it was reset and ready for pick up. I questioned them (American auto body) and they were not understanding or couldn’t under stand why I was irritated. All they said that is you can pick the car up from the mechanic and I need some forms signed. Well at this point I had not even seen the work that was done on my car. I should have been at their shop signing the papers and doing a walk around of my car. It was unprofessional to do what they did! I will not be a return customer ever and will not refer to anyone!
12/21/2023
William R. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Repair of the automobile was excellent and on time as promised. Staff was professional and responsive.
12/9/2023
Aimee T. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciate the calls to update on the status is my car.
11/18/2023
Michele S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jobs not complete
10/29/2023
Diane N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Always professional yet personable .
I will always have my bodywork done there
10/27/2023
**** G. VERIFIED CUSTOMER
Vehicle Make : Ram
Excellent work
8/25/2023
Jeanette R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very accommodating and quickly got me back my vehicle. Thank you!!! Jen
8/24/2023
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work from an amazing team!!
8/11/2023
Shawn W. VERIFIED CUSTOMER
Vehicle Make : Ford
The guys cleaned up the interior and put a quick polish on the whole truck which was above and beyond. Thank you
7/16/2023
Artie I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Work done in timely manor.
6/25/2023
Alexa S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so kind and welcoming through the entire process and my car looks beautiful! I chose American Way because a friend recommended it to me and I will definitely be recommending it to anyone who needs work done!
6/23/2023
David L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good work. All evidence of body damage is completely gone. The time it took was very effective.
6/18/2023
Jay M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your association with USAA was very important to me. I have been with USAA for 52 years, and I trust their judgement regarding repair work.
I was very pleased with the high degree of professionalism I experienced.
5/24/2023
Chelsea K. VERIFIED CUSTOMER
Vehicle Make : Toyota
These people are very professional and keep you up to date on the repair process. They come highly recommended, and I wouldn’t go anywhere else!
5/13/2023
James L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate how quickly they finished the work and how my vehicle was cleaner inside and out when I received it than it was when I dropped it off.