Customer service was awesome! They kept me well informed and finished my car up very quickly. The job done was awesome and I’m very happy with the results
3/16/2018
Heather S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The staff was very courteous and helpful. They kept me informed throughout the entire process
3/15/2018
Lenore B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service! Kept me informed every step of the way.
Very positive experience.
3/15/2018
Helen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
When they told me my car was ready, the front bumper was replaced and it looked terrible. The sides were not flush with the side panels and it was not painted all silver. I was told by the insurance adjuster who also went by to see it that they would order an OEM bumper and replace it. Over 2 weeks later, I picked it up. I asked if they could pull it under the covered area so I could transfer my work stuff from the loaner to my car because it was raining out. I was told no, they were all busy.
3/12/2018
Laurel L. VERIFIED CUSTOMER
Vehicle Make : Acura
You guys at Ferman (Acura) always take great care of me. Thank you for your attentiveness during this collision repair.
3/12/2018
Tequella B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The collision team was AMAZING!!!! Mariah and Monica was able to answer every question I had and never got agitated with me calling everyday to check the status of my repair. They made my experience pleasurable and stress free.
3/9/2018
Micheal S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional group! They kept me informed on the progress of my repairs from start to finish. I highly recommend using Ferman on Florida
3/2/2018
Zoe T. VERIFIED CUSTOMER
Vehicle Make : Ford
Could have been left with some kind of instructions on car care.
3/2/2018
Dorna G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Amazing customer service!
3/2/2018
Joel B. VERIFIED CUSTOMER
Vehicle Make : Acura
Very attentive. Kept me well informed and completed the repair as promised. I have used Ferman previously and will you your services again should I need to in the future.
3/1/2018
Josciel V. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you jimmy and Miranda for you help! Really appreciate everything you guys did! Thank you
2/27/2018
Sam P. VERIFIED CUSTOMER
Vehicle Make : GMC
Very professional and courteous. Good customer experience.
2/24/2018
Christian A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
2/24/2018
Nancy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your staff in the front office was very friendly. All the staff that waited on me was very accommodating and friendly. Thank you it was a pleasure working with you.
2/23/2018
Denise I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everybody was courteous and informative. From initial contact, to estimate, to updates, to completion. The staff was friendly and I am happy with the outcome of my truck. She looks beautiful again. Thank you. Denise I
2/21/2018
Sarah W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy with the service. Car was even washed and cleaned!
I was told that I could trust the text system which sent a message on friday to the effect of your “car should be ready by four, we will call if there are any delays.” Alas, we return our rental, and go to retrieve our car only to find out that it won’t be ready until Monday, no call, no apology. I come to get my car on Monday and the one thing that I stressed during the inspection had not been inspected even though the inspector/estimator had reassured me that they would check it. Eventually after 2 hours at the office, my car was paid for and all issues were resolved. Overall, the work that was done on the car was wonderful. Text/Customer service/efficiency was not so wonderful.
I don’t need a phone call! Thank you.
2/20/2018
Vivian F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very happy with ALL of the service that was provided, from Ferman and GEICO rental . Everyone was courteous, friendly, professional, informative, and accurate. I would definitely come back and recommend your services to people.
2/20/2018
Jack W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Every time we use Ferman we are completely satisfied.
2/17/2018
Eric C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I found an issue on the interior of the car that happened while the car was at Ferman for repair. I was told I would receive a call back yesterday afternoon regarding the issue and I did not.
Also did not receive status updates on my car and did not receive a returned call after I left a voicemail for the representative that was assisting with the repairs.
Monica and Ashley, the front desk staff, were awesome to work with.