The entire experience was as professional and courteous as I have ever seen. Thank you !!!!!
12/19/2014
Steven H. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice coordination with Enterprise, excellent in processing system, excellent communication during the repair and excellent out processing. Car looks like new. Thank you very much.
12/17/2014
Minaxi V. VERIFIED CUSTOMER
Vehicle Make : BMW
Good job
12/16/2014
Sean M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It took a really long time to get my car repaired and then the check engine light came on shortly after a left the lot. It turned off by itself but it was still disconcerting.
12/10/2014
Sydney D. VERIFIED CUSTOMER
Vehicle Make : Mercury
My back right tire is bent and I'm nervous to drive it.
12/9/2014
Margot J. VERIFIED CUSTOMER
Vehicle Make : Mazda
They all did an excellent job
12/5/2014
Humberto V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I just. Want to say thank you.
12/2/2014
Richard M. VERIFIED CUSTOMER
Vehicle Make : Acura
Work completed in a fine fashion and as scheduled. Nothing else need be said!
11/29/2014
Peter R. VERIFIED CUSTOMER
Vehicle Make : Honda
I left my car for a bumper repair and got my car back with scratches all over my hood. I keep my car in a garage and keep my car from any scratches. They buffed the car and you can still see some scratches. I am very upset. I will make sure to call geico with my complaint.
11/27/2014
Miriam E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Repairs took to long.
11/26/2014
Mark F. VERIFIED CUSTOMER
Vehicle Make : Chrysler
the left front door and left rear door were changed out on the car when I got the car back the doors will not unlock automatically, and today on the left rear seat wear the clothes hook goals on the ceiling my daughter noticed it was missing
11/26/2014
Constance K. VERIFIED CUSTOMER
Vehicle Make : Acura
Where do I begin. The level of customer service I received was unacceptable. I had to constantly call and check on the status of my vehicle repairs. The contact person Robert never called to bring me up to date on my car repairs. I was advised my car would be ready within a week. My car was not ready for over 2 weeks and the date kept changing when my car would be ready. I am sorry I did receive 3 texts at the beginning of the repairs. 11/5, 11/7 and 11/10. I was called on 11/21 to advise my vehicle was ready for pick up. If this is Fermans way of making a customer feel good about the work and level of service being performed I feel your company has missed the mark. As I mentioned I called several times for the status only to be advised by a receptionist that Robert was not available or he had them provide me a bogus date that my car would be ready only to have that not be the case. I asked for return calls from Robert only to never receive a call back. I think you all should take the time to retrain your employees on customer service. It is fair to say that I will never recommend your collision center.
11/25/2014
Angel P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Excellent service kept us informed of everything that was going on. Been there once before this is the second time will go again.
11/22/2014
Indelas M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keep up the good job!!!! Great team work.
11/19/2014
William G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional, personable, thorough and extremely considerate of my time.
11/18/2014
Kristen H. VERIFIED CUSTOMER
Vehicle Make : Kia
You did a good job...good craftsmanship. I just wish that they would have allowed me to determine if the value of the car was worth the cost of the repairs....
11/18/2014
David G. VERIFIED CUSTOMER
Vehicle Make : Honda
Fantastic....
11/14/2014
Linda W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Perfect service from start to finish. The repair was perfect.
Thank you!
11/13/2014
Julie T. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very impressed with the quality of service provided. Everyone was extremely helpful and friendly and answered all of my questions