The repair itself was completed satisfactorily. However, it took 3 weeks to complete. I understand there were issues with parts and that happens. What I was not satisfied with was the lack of communication toward the end. In the beginning a was receiving updates on progress. By the end, I would receive a text around 3:30/4 telling me that my car was yet again not ready to be picked up at 5pm. Earlier notice would have been appreciated rather than waiting until an hour before I was suppose to get my car. The same goes for pick up. I had to call you to ask if it was ready because I still had not heard at 4:15 and it was suppose to be ready at 5. Better communication is needed with customers, especially those with delayed repairs.
4/24/2015
Clara R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Thank you for being so fast with my repairs and doing a quality job.
4/17/2015
Rolando P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Keep up the professionalism and hard work. It is greatly appreciated.
4/17/2015
Douglas D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was almost 100% satisfied. Great customer service!! The car was ready a day late. The light fixture I purchased outside the accident claim to make sure they matched was rediculously expensive.
4/16/2015
Juana B. VERIFIED CUSTOMER
Vehicle Make : Honda
Im very unhappy, disapointed up set and much more negative comments with the service
4/15/2015
Kristine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like the way they cleaned my car Iwwasn't eexpecting that but Thanks again
4/15/2015
Benjamin B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There was a scratch put on my car and minor details and they kept swithing the due date
4/13/2015
Linda M. VERIFIED CUSTOMER
Vehicle Make : BMW
From beginning to end, service and staff surpassed excellence!
4/12/2015
Larry B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Appreciate the daily communication via text. Nice touch.
4/11/2015
Robert O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
4/6/2015
Hernando H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excelente thanks very much
4/3/2015
Carol P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff was friendly and efficient. Experience so far very positive.
3/31/2015
Marco B. VERIFIED CUSTOMER
Vehicle Make : Honda
Smooth process.
3/30/2015
Neymi M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had high expectations and you guys delivered I can't even tell that anything happened to my car it looks brand new again thank you
3/28/2015
Frank P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Loved the texting updates
3/27/2015
Amy S. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very polite. The communication was excellent regarding status of the work and when the car would be ready for pickup. Everyone was available to answer any questions. The customer service from beginning to end was excellent. Thanks
3/26/2015
Clyne R. VERIFIED CUSTOMER
Vehicle Make : Kia
Your prices are extremely high.. and i will not be comming back for other repairs.. I priced some of the parts and u charge at least double... no I will not be back...
3/24/2015
Monti M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Appreciate the speed of the repair but quality was the sacrifice. Lots of alignment issues and paint runs.