The repair job was done with excellence. The customer service however was lacking. I expected to receive timely updates about my car however I had to call each time to find out the status of my car.
3/17/2016
Maureen T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional and efficient. Car looks great.
3/11/2016
Randal M. VERIFIED CUSTOMER
Vehicle Make : GMC
The customer service was ,second to none.
Thank you!
3/10/2016
George M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Had to return to have numerous issues addressed.
3/8/2016
Linda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great except the hood won't stay open anymore. It did before the repair. Now I have to hold it to check oil & stuff
3/5/2016
**** I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The collision advisor Rick Tudtud was great to work with and followed through with his promise. He didn't over promise nor did he under promise. He did what he committed and stayed in contact with me.
3/4/2016
Digital Technology. VERIFIED CUSTOMER
Vehicle Make : Honda
Billy Aucoin did an excellent and fast job!
3/3/2016
Jenny C. VERIFIED CUSTOMER
Vehicle Make : Nissan
****
3/2/2016
Karen W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I just picked up the truck today, the service was outstanding! Everyone I talked with was super polite . It was a great experience !
Thank you!
2/27/2016
Desiree C. VERIFIED CUSTOMER
Vehicle Make : Honda
Impeccable repair job, my car was cleaner when I left then when I dropped it off!
2/27/2016
Tamika B. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took 30 minutes for someone to bring my car to the front so that I could checkout and leave.
2/26/2016
Chu N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Perfect
2/25/2016
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone from start to finish was absolutely wonderful. I was informed during the whole process and for that I am very thankful.
2/23/2016
Peter C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Work appears to be excellent. Staff was very friendly and professional. Appreciated the text updates.
2/18/2016
Marilyn E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very good customer service; very clean favility; very prompt service. Job well done
2/18/2016
Gwendonlyn H. VERIFIED CUSTOMER
Vehicle Make : Honda
Outstanding TOP NOTCH service from the Front Desk to every person I encountered along the way. Your partnership with Geico & Enterprise made a horrible accident experience less daunting and & frustrating because of the combined EXCELLENT Customer Service! However, I would be remiss if I didn't commit on the unfair treatment of putting me in the jazzy black 2016 Impala rental which I COULDNT keep them to have go back to my repaired 2006 Honda Odyssey Van. :-/ VERY GRATEFUL it's fixed but come onnnn! I need my Collission Alerts back and my reverse sliding screen with the hidden USB port!!!:-) Thank you FERMAN COLLISION TEAM!!
2/18/2016
Jeannie H. VERIFIED CUSTOMER
Vehicle Make : Acura
The car looks great but it did take a long time costing me 4 days of 12.99 for rental car insurance.
2/18/2016
Mary Louise. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Drew was very nice at the start and end of the process. He is soft spoken and professional. All levels of the process were professional.