I am driving a car that my mother owns and I alerted the insurance company during the interview. When I picked up the rental car and dropped off my car I corrected them and I was told that they would call me (the person driving the car) when it was repaired.
I received text messages about the status of the car, but never a call. I had to call and inquire about my car and they told me it had been repaired for two days and they called my mom and left a voice message. Upon talking to my mother I found out that there was never a voice message left.
I had to track down my car and if it was completed. I have had body work done on my car before and there was absolutely no issue even though the same circumstances applied. There seemed to be a massive lack of communication between employees, because no one knew anything about what was going on, and apparently did not have notes for quick reference which made a stressful time even more stressful.
They did cover the rental car for the additional days I used it because of the lack of communication.
9/3/2016
Leroy S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The company was great and kept me informed every step of the way!!
Very Professional!!
Thank you
Leroy S
9/2/2016
Carol A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was completely satisfied with the entire process. I was so happy with the keeping me updated with the progress on my RAV. Thank all of you so very much.
9/1/2016
Shariff O. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good service, convenient and they explain ro me what is being done and replaced. I was thinking actually changing my insurance to geico! Thank afain for a great service and the LOANER too was great!!!
8/30/2016
Sarah H. VERIFIED CUSTOMER
Vehicle Make : Honda
Very fast repair. Great service.
8/29/2016
Leslie R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All that assisted me were helpful, courteous and knowledgable. The process was easy and quick!
8/26/2016
Christina B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the vacuum, too
8/24/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car was not clean . over spray on hood and trunk area . a razor blade was left to rust on the roof leaving a stain .clear plastic paint protector was painted over . trunk was full of sanding dust took 2hrs to clean out .
8/23/2016
Janisa T. VERIFIED CUSTOMER
Vehicle Make : Ford
They're service is AMAZING !!! And prompt !!
8/23/2016
Sharlene M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was perfect and seamless. Every staff member I encountered was courteous and knowledgeable. Hopefully, no more accidents in my future, but if so, I will be coming here. Thank you all so much. My car looks great!
8/23/2016
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Kia
I am waiting for a part for my mirror before the repair to my vehicle will be complete.
8/22/2016
George A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you
8/18/2016
Tiffany T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service from the GEICO Team. Thanks Jimmy and the bald-headed guy. I dont know his name.
8/17/2016
Emil F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service????
8/11/2016
Kawanda J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional
8/9/2016
Charles S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Vrry good work ????
8/9/2016
Cassandra L. VERIFIED CUSTOMER
Vehicle Make : Ford
I have had to tell what happened so many times that I just am not going to write it out now. I apologize but I am appalled at the way things turned out bc when I dropped it off I felt so foolish bc I almost switched to Geico bc the customer service and even extra requests (that I wa paying for out of pocket) turned out to be nothing but the exact opposite from what I was told and and expected. But lesson learned. Thank for doing the repair.
7/31/2016
Paula G. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent service. The best. Very pleasantly surprised.
7/21/2016
Arthur L. VERIFIED CUSTOMER
Vehicle Make : Scion
The staff was a joy to work with and they did an excellent job with my car.