Service exceeded expectations. All staff members were informative and very friendly. I was kept updated throughout the process. My timeframe was realistic yet Ferman delivered ahead of schedule. Very pleased and impressed with the professionalism. While I'm hoping to prevent another visit to the collision center, I will entrust the Ferman name with all future car buying and repair needs.
8/10/2017
Wlliam P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car is not even delivered yet and here you have a post delivery survey.
car still has broken inner fender and firman says it is done! no more
8/6/2017
Samuel R. VERIFIED CUSTOMER
Vehicle Make : Acura
Every one did any excellent job and was very professional
8/4/2017
Jose L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast service. Courteous staff. Fast repair. Cannot get better than that!
8/1/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : BMW
The team did a great job. I am extremely pleased with the overall experience.
7/28/2017
Ann D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Best Everything. Professional, friendly and very fast service.
Car looks almost brand new. GEICO made a great decision in partnering with Ferman Collision.
Nice to meet people who treat customers the same way they would service their own family member.
Had car buffed,too. Was told by another dealership car would need to be repainted. Buffing took off all the fingerprints, oxidation and snuff marks. Many thanks.
7/28/2017
Monique D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I got into a small fender-bender and had to get my bumper fixed. It is just a little scratch, but I wanted to make sure that it went to a trusted place. Both of us had Geico which made the process even easier. There was a rental car waiting for me and everybody at Ferman was very helpful and friendly. I received texts to keep me informed of what was being done to the car which was helpful while I was so busy throughout the day. When I picked up the car I was happy with the job that was done and again everybody was really friendly and helpful. I would definitely recommend Ferman for car repair!
7/27/2017
Jasmine F. VERIFIED CUSTOMER
Vehicle Make : Nissan
They were awesome and genuinely great people who seems to really care about customers satisfaction so in my eyes they can get 5 stars for a great job done well
7/27/2017
Tamica S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I had excellence service, from start to finish my waiting period was short . Thank you Ferman Nissan !
7/21/2017
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Jimmy went above and beyond to address my concerns. Thanks!
7/21/2017
Lori M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service. I have been here a few times this was best experience. Thank you for caring about my time and taKing your time to make feel important. I know you are busy and your time is valuable. I have recommended your agency to others.
7/14/2017
Susan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was truly impressed with the service I received from the Ferman Collision Department. They explained in detail what needed to be done and kept me informed with the process through texts. They got me back in my car in record time.
7/12/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service!!!!
7/12/2017
Lissette R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes they did a good job thanks
7/11/2017
Willie S. VERIFIED CUSTOMER
Vehicle Make : Ford
They were nice and friendly and helpful with taking care of my car
7/8/2017
Brandi V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair was done quickly and of good quality. Ferman did an excellent job and staff was super friendly!my only complaint is my rental car from enterprise on site smelled horrible (like cigarettes and wet dog) to the point that I drove with windows down and still felt like my clothes smelled after riding in it.
7/7/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Honda
I thought it looked. Enter than new. Thank you. Our adjuster Jimmy was awesome as well as Joshua. Great jobs.