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Real Reviews from VERIFIED CUSTOMERS
PATRICK H. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Extremely pleased with their service and the reception staff. Constantly kept me apprised of the status of the repair to my car. Answered my questions whenever I called & was always polite. Returned my calls in a timely manner. Provided me with explanations that I could comprehend. Definitely would bring my vehicle to Island Fender again.
8/9/2019
RODNEY P. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
I have been to many body shops, but your certainly set the standard for cleanliness, professionalism, and keeping the customer informed of progress. When dropping the car off, a technician walked through the process and managed expectations for the repair timeline. The office staff made sure that I received updates on the progress. At pick-up, another technician walked me through the repairs and procedures for washing. Customer service was great.
8/8/2019
NOVELYNN R. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Looks good. Thank you!
8/7/2019
MICHELE B. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great service, my car looks new!
8/3/2019
RONALD L. VERIFIED CUSTOMER
Vehicle Make : BMW
This is the second accident your team has helped me with. I was so impressed the first time I was willing to pay whatever overage my insurance company would not cover. Unfortunately I didn’t meet anyone that got their hands dirty working on my car but I can say **** was professional, friendly, patient and explained things in great detail.from best case to worst case scenarios . Camille also did a fantastic job keeping me informed throughout the unfortunately long process of the repair. (My rental is going to be more expensive than the repair). Not only did she keep me informed, she has helped me understand how to navigate the confusing ordeal of trying to get my insurance company to cover most if not all of the cost. Everyone I encountered at the shop was pleasant and friendly.
8/2/2019
JOEL YOUNG. VERIFIED CUSTOMER
Vehicle Make : HONDA
**** really helped me out when I came in for the estimate. My trunk wouldn't close and he made some on the spot adjustments. This was really important because I needed my trunk access for my mom's wheel chair. Big Mahalo to ****!
8/1/2019
MAIZIE O. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The staff at Island Fender was patient and courteous and took the time to explain processes with me. I appreciated the email informing me of the progress of the work on my car. The completed work on my car surpassed my expectations! Thank you! MAIZIE O
8/1/2019
CHRISTOPHER C. VERIFIED CUSTOMER
Vehicle Make : MAZDA
Excellent service and communication, quality repairs and I was thrilled to see how clean my car was too :)
7/31/2019
PAMELA S. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Professional service. Mahalo
7/26/2019
EDUARDO R. VERIFIED CUSTOMER
Vehicle Make : JEEP
Everyone was really helpful and nice.
7/25/2019
JASON K. VERIFIED CUSTOMER
Vehicle Make : HONDA
Good communication. Workmanship and details are great. Thank you for a job well done.
7/16/2019
ZACHARY H. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
THANKS FOR THE GREAT SERVICE
7/13/2019
BREANNA S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Car was fixed fast and they kept me updated. The workmanship was top notch
7/12/2019
LARRY T. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Very professional in providing my repair estimate. Provided timely updates by email and by phone on the status of my car repair, including the work that was being done while awaiting the passenger door window to arrive from Germany. Very good explanation of do's and don'ts for three month period after car pickup. Always courteous on the phone. Nice and thorough work quality.
7/10/2019
KELLY H. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
My car looks great!
7/4/2019
DATHAO P. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Clean, professional, and friendly. No hassles, plus really close to our insurance rental car location. Appreciated the extra help too. Plus the piece of mind our vehicle was repaired by a certified auto mechanic. Thank you.
7/3/2019
WENDY Y. VERIFIED CUSTOMER
Vehicle Make : NISSAN
I wanted to thank your team for their professionalism and outstanding service. After my recent accident, I was not sure if my car would be on the scheduled Matson container for transport to California. Your team not only did a great job but completed all the work in less than 4 days! Way to go! Thanks to you all! Aloha, Wendy
7/2/2019
NAMYOUNG M. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Thank you very much for finishing before promising date.
6/27/2019
MEDHAT B. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
So far every things looks good First time use your company I am loyal customer to all businesses I do business with Thank you
6/21/2019
WINSTON C. VERIFIED CUSTOMER
Vehicle Make : FORD
The process from start to finish was transparent and communication was excellent each step in the process.. Island Fender takes great pride in their workmanship and it shows in the final product. Aloha and thank you for repairing my car!!
6/19/2019