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Real Reviews from VERIFIED CUSTOMERS
Roger D. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional and personal service throughout the process!
12/1/2018
Fady Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Brian was very courteous and I was regulary updated. Car was done very properly. Thank you.
11/29/2018
Eva F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was as promised. The repair work was excellent. The only thing I was surprised about was how dirty the outside of the car was when I picked it up.
11/17/2018
Kristin C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I had a great experience and would definitely come back or refer a friend if future repairs are needed. Thank you all for your service!
11/9/2018
Sebastian A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work is incomplete. There’s several small things that were ignored. I sent an email and still waiting for a response 48hours later
11/7/2018
Paula H. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Very good service!
11/3/2018
Tina H. VERIFIED CUSTOMER
Vehicle Make : Acura
The entire experience was done to minimize any inconvenience for me.
11/2/2018
Charles B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone we interacted with was extremely pleasant, friendly, and knowledgeable. Our car looks really good. Thanks to all!
10/29/2018
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Staff was excellent.
10/23/2018
Roland D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great and quick service. I will recommend this place to friends.
10/20/2018
Janet A. VERIFIED CUSTOMER
Vehicle Make : Mazda
So nice to have the big "keyed" scratches on the passengers' side gone! Can't tell at all that the doors and fender were repainted. Thanks. (and of course getting the bumper cover replaced is nice too...)
10/20/2018
Andrew J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with my experience. The adjuster, Dennis Mclendon, was extremely professional. Car rental process was quick and easy. Repairs were completed in a matter of days.
10/18/2018
Alessandro Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
We are very impressed with your service. Thank you for making my "crash" experience bearable by being so accommodating and easy to work with during the the repair phase. Great job!
10/17/2018
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The front left tire was not replaced as I paid for
10/16/2018
Ordee P. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was very pleased with my car repairs and interactions with staff was superb. But, I do think a better job could have been done on the washing of my vehicle. It was covered with green pollen!
10/15/2018
Chanelle K. VERIFIED CUSTOMER
Vehicle Make : Acura
I was satisfied with the work completed. The concerns i had were that someone left a empty McDonalds food box in the side door, the gas cap area doesnt look like they taped it off and the paint needs to be removed, also the last concern is the tire that was repaired has way too much air pressure which doesn't balance with the other tires.
10/12/2018
Jonathan L. VERIFIED CUSTOMER
Vehicle Make : Acura
Stan Dovell gives fantastic customer service. He got me in quickly and didi a beautiful repair. He was thorough in explaining the process and was finished two days early!
10/11/2018
Lucretia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My hood is not fitting flush on the damage side. There is a split in the bumper. It is fitting properly. I feel lied to because I explained to the rep that I have heard complaints from other customers and he assured me that he would inspect the repairs himself. Either he lied or he saw the irregularities and didn’t care. I am more unsatisfied. I’m hurt! Which leads me to wonder if you did a thorough inspection of my vehicle as I informed the rep that my wheel was dragging kinda felt a strange pull/tug when coming to a stop and it still feels the same. Nicest group of deception ever. I am definitely going to report this to the appropriate consumer advocacy organization. I was warned this would happen.
10/9/2018
Adair P. VERIFIED CUSTOMER
Vehicle Make : BMW
Apparently you all did not know that I had returned the Enterprise rent a car. This was very confusing since I was using the Geico repair service. This is my only issue with the whole process. Otherwise everything was fine. Dennis from Geico was excellent. The repairs were well done.
10/6/2018
**** V. VERIFIED CUSTOMER
Vehicle Make : Toyota
It would make it easier if you improved the signage to GEICO EXPRESS by placing a sign on Wisconsin Ave outside by the front of the Acura dealership so one knows that you are around the corner on Chatham. You are not located on Wisconsin as you advertise. Your entrance is on Chatham.
10/2/2018