I was satisfied with every step of the process from my first call in, getting the estimate, being notified of the progress, and completion. The staff was excellent and my car looks great again! I will definitely use Briggs again.
9/17/2024
Robert P. VERIFIED CUSTOMER
Vehicle Make : Honda
Went to pick up the car after repair work. Except the windshield had not been replaced. So I had to come back four hours later. Not a big deal since I had the day off but would’ve been a bigger deal if I didn’t have a ride from someone and had not had the day off. Other than that satisfied.
7/29/2024
Robert J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your staff was friendly and helpful. One of them was even kind enough to drive me home to get the insurance check that I left at home.
7/17/2024
Charles S. VERIFIED CUSTOMER
Vehicle Make : Ford
I was satisfied.
7/16/2024
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The subcontractor who performed wheel repair reinserted the valve stem incorrectly. The air leakage caused the tire to deflate. The tire pressure monitor did not detect the leakage and gave an incorrect reading, but the tire was noticeably underinflated compared to the other tires and the car’s handling was affected — I felt it immediately. At a minimum, a cursory visual inspection should have caught the problem, prevented a safety issue.
Fortunately, I did not go out on the highway and was able to get the tire repaired quickly.
With this exception, I was highly satisfied with my car repair — especially beating the original time estimate by two days — and will continue to recommend Briggs as I have in the past.
6/6/2024
Victor S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Cleanup details were not accurate or completed.
5/31/2024
Mary H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looked great when finished- It took awhile but I enjoyed driving the rental car.
2/2/2024
James E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Although Sarah who i dealt with was very nice and always told me what was going on with my vehicle, I was unhappy with the shop keeping my vehicle for 2 and a half months as well as I never got updates regarding my vehicle. I always had to call to the shop to see what was going on. Every time I called to check in I was always told they had to order another part and waiting for the part to come. I would call again and it was the same thing as they had to order another part and etc. like I said I was pleased when I would call in and Sarah was very nice and gave me the break down. I just feel like this could’ve been handled better and better customer service
1/31/2024
Jerry C. VERIFIED CUSTOMER
Vehicle Make : Ford
Our repair took much longer than expected, but they made it right in the end.
9/17/2023
Kelly K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Steve was very helpful with scheduling my repair and very responsive during the process.
8/21/2023
Barbara R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate Briggs taking care of the problem that their technician created in a very timely manner
7/21/2023
Kay H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The repairs turned out good and I was very pleased as to how the paint matched.
3/20/2023
Rose J. VERIFIED CUSTOMER
Vehicle Make : Ford
Quality work, friendly and quick service.
4/3/2022
Kristi K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Sarah Cabanas is an outstanding customer service rep. I was informed every step of the way. Very pleased.
10/11/2021
Otto N. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great service and workmanship. Sarah is the best!
7/14/2021
Tahirih M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Briggs was very communicative, I always knew what was going on and how long it would take. It was done on time. And the car looks great.
10/24/2020
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great Quality and professionalism! Thanks for all you do.
9/4/2020
Marilyn M. VERIFIED CUSTOMER
Vehicle Make : Kia
Great service. Friendly people
8/23/2020
David B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Isaac was especially courteous and helpful during this process which made it easier to understand
2/17/2019
Claudia A. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair on my car looks awesome. They also cleaned the inside of my car and wiped everything down, which I thought was really sweet! Thank you guys so much!!