Fernando was very helpful and friendly, and I liked the text messages about the status of my car.
The only negative thing is that the reception desk seems disorganized, losing paperwork and apparently unaware of my appointment.
When I called the day after leaving my car to ask if I could pick up something that I had left in the car, I had a lot of trouble getting through to a person, and when I finally did, I was left on hold for over 20 minutes.
I ended up driving to the shop, waiting for help, getting the item out of my car and leaving while still on hold.
6/17/2016
Wen Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really appreciate your representative Fernando Mariscal. He provided excellent service. I will recommend my friends if they need any repair.
6/17/2016
Steven L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Fernando is great efficient and the reception lady was very nice helping me with my son
6/16/2016
Rohini B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dana mookhini was awesome. She updated at every stage of car service and made sure everything was handled very smoothly. I am very impressed with the whole service and working with her.
6/16/2016
James T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything worked out well. Since SK was preferred by Farmers even the paperwork was easy. The email updates were great
6/16/2016
**** F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My representative. Manny Fuentes was fabulous! He was professional, and went out of his way to assist me! I will recommend both him and your company to all of my family and friends.
6/16/2016
Faheem C. VERIFIED CUSTOMER
Vehicle Make : Ford
The initial 4-day estimate took 16 days. That's inefficiency by factor of 4X. I just can't lie about it anywhere close to satisfactory, considering that I had to pay for rental car out of my pocket. Any other bodyshop would've gotten it done in 4/5 days. Certainly, I'm not coming back to ServiceKing, at the least.
6/15/2016
Isabellephilippe B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Perfect service thank you Louis !
6/14/2016
Lori M. VERIFIED CUSTOMER
Vehicle Make : Ford
very easy process. You did a great job in a timely manner.
thanks!
Lori
6/11/2016
Angela S. VERIFIED CUSTOMER
Vehicle Make : Honda
The person (Fernando) who handled my car at Service King was great and could not have asked for a better experience. Thank you.
6/11/2016
Dana S. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was extremely nice, and they went above and beyond to make sure my car was nice for me. Would definitely go back!
6/9/2016
Balkar S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Manny updated me throughout the and he was always available to answer any questions. I had great experience with service king. Thanks.
6/9/2016
Kevin L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience!
6/9/2016
Eduardo S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Experience was AAA+++. Did not know what to expect since the insurance company of the person that hit me was handling the repairs. Well, I was blown away by the overall service and work product. I was met by representatives from Geico and Service King and I could have not asked for better service and experience. Thank you to the entire team at Service King and Geico.
6/8/2016
Dennis K. VERIFIED CUSTOMER
Vehicle Make : Mazda
I noticed that there was a pretty big discrepancy between the automated text messages and what was actually happening. For example received a message that my car was on schedule and done tomorrow. While actually a part was on backorder and the schedule was moved ahead by a week.
Not a big deal to me, was just a little confusing. I've been very happy with the service provided.
6/8/2016
Ayyappa N. VERIFIED CUSTOMER
Vehicle Make : Honda
It would be more helpful if estimated completion date is closer to actual delivery date. Also reaching the assigned employee was difficult at times.
6/8/2016
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : Honda
It took longer than i was told, told ot would be ready on wednesday. I called tueday bight to see when to oick and it was three days k ater.
6/5/2016
Luis R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Some overspray on door jams and trunck. Left rear quarter not perfectly even with other side.
6/3/2016
Susan H. VERIFIED CUSTOMER
Vehicle Make : Scion
Friendly, convenient, easy service with a smile--I would refer friends or family to this one stop shop anytime. You guys made getting my damage repaired super simple. In this complicated, busy world that's priceless. Good job Service King & Geico.