I just picked up my car and the work looks great. I was really satisfied with the entire process... From calling in my claim, getting an appointment at Service King, dropping off the car, getting a rental, and picking up my car. I was really impressed with the efficient and transparent service process and that all the work was guaranteed. Thank you to David and Heather. I appreciated the daily text updates regarding how the work was progressing. I would definitely recommend service king to friend and family. Elaine
1/3/2018
Prasantha B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Awesome support and regular updates that made me feel I am in safe hands.
12/31/2017
Philippe P. VERIFIED CUSTOMER
Vehicle Make : Mazda
While the repair seems done properly, my car was returned with hundreds of **** spots/dashes on the entire body. Like someone sprayed a **** liquid nearby my car. I spent more than **** hour to clean it. I originally thought this was dust but it really looks like something has really got sprayed. I found that on the roof, hood, sides so I have no idea why this was left like this. I should have complained at reception but I couldn't imagine this could be something so difficult to remove
Pity, the rest of the paint work was sastifying.
12/31/2017
Lidia F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jesse was great to work with - kept us informed and made sure we were completely happy with repair
12/30/2017
William L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
12/30/2017
Peter O. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was excellent
12/29/2017
Sumeet A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Luis was a good rep for service king - very nice, prompt, and apologetic for any issues that occurred in the process. While I understand the shop works on dozens of cars daily, receiving my car back where it was not aligned resulted in me not being completely satisfied.
Luis was very apologetic when this occurred and immediately worked on the car when I brought it back. But $6.5k of work only to have an alignment issue caused by the service king techs has me concerned about future work needed at this location.
12/27/2017
Naomi C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Luis and Nancy gave excellent customer service! They went above and beyond my expectations! They kept me informed of every step in the process regarding my vehicle. When I picked up my vehicle, it looked wonderful! My car bumper looks great!
Thank you Service King for an excellent service experience!
Naomi
12/26/2017
Radhakrishna A. VERIFIED CUSTOMER
Vehicle Make : Toyota
One of the minor issues need to fixed.
12/23/2017
Marc P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Luis was very professional and kept us informed throughout the process.
12/23/2017
Frances N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with everything. Thank you so much.
12/22/2017
Saurabh G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Done timely!
12/19/2017
Evelia G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Make very good job. Wen I pick up my truck is so dirty they leave a lot dust between the silverado letters and polish dust all over my truck
12/19/2017
Geronimo C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes, there is one thing that I mostly appreciated aside from the great service and the constant update on the progress of my vehicle to its completion date was when one person that I didn’t get his name that help me out to pay my deductible with his card because they don’t accept cash and he was generous enough to help me out. Thank you so much to that person, not only that they do a great job at their work but they also take that extra step to help their customers. I’m glad I choose the Santa Clara service king repair shop to service my vehicle.
12/19/2017
Vandana T. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience with service king was awesome. Luis R was my service rep. He was v polite, friendly, and extremely good about communicating all the details about my car repair. I greatly appreciated his incredible service and would like to mention him specially. All other personnel I worked with were also extremely helpful and competent. I would rate you a ten!!! Thank you!
12/17/2017
Peter F. VERIFIED CUSTOMER
Vehicle Make : Ford
Shame that such an excellent experience can only be enjoyed when you have an accident
12/17/2017
Steve M. VERIFIED CUSTOMER
Vehicle Make : BMW
We decided to go with BMW Service, so no repair was provided by Service King.
12/16/2017
Mridul P. VERIFIED CUSTOMER
Vehicle Make : Honda
Not done properly.
12/15/2017
Charles A. VERIFIED CUSTOMER
Vehicle Make : Porsche
Emma did a great job keeping me informed about the status of my vehicle. The repair quality is also very solid.