Gordon and your team did a great job about this repairing. I really appreciate that. Thank you for everything. Definitely come back when i need it.
11/29/2017
Paul P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work on my truck was done very well, your team did a fantastic job I appreciate all the work they did on my truck. I really appreciate Gordon because he always takes care of business he’s an asset thank you very much for your hard work. Very professional job was done on my truck.
11/28/2017
Geraldine N. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had recently purchased a new Lexus RX in June of 2017 and had a bumper accident a few months later in October. I walked into Service King for the first time, without an appointment, and Meda at the front desk was kind, friendly, and helpful, calling to check if there was an advisor available to assist me. In less than a minute, she had told me that an advisor would see me shortly and that I could help myself to coffee in the waiting area. The space was impeccably clean, including the women's restroom! Kudos to my awesome advisor, Gordon, for his professional and exceptional customer service! My only recommendation is that the quality of the towels that are used to clean the vehicles are better quality. Upon picking up my vehicle when the service was complete, I noticed a wide spread of hairline scratches in natural light on the dashboard and the sides of my car. Since my car is new and I've only hand washed it twice myself, I'm very particular and meticulous in keeping it clean inside and outside, using products that do not leave marks.
11/23/2017
Lindsay S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Gordon was amazing! Super professional and reassuring.
11/21/2017
Jessica S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team at Service King San Jose (Terminal Ave) went above and beyond when it came to fixing my car. It runs smooth and now I am able to make the road trip to Arizona as planned to celebrate Thanksgiving. I will never be able to thank them enough and will be eternally grateful to them for working with me and my insurance company in such a prompt manner.
11/20/2017
Jerry B. VERIFIED CUSTOMER
Vehicle Make : Saturn
Hope you have Time. Your service man for State Farm has poor customer service. Not once did he ever introduce him self Tom our tell me what he was going to do. I was there to leave my car an he didn’t even know that. When I told him he just walked off an said he’ll be back in 15mins. Never told me what was going to be done. I wanted to ask him if he likes his job. From the start to the end I still don’t know what his name is. I asked for his card an he went to get it an stapled it to the paper work. The Herts driver told me his name. Poor service skills. Hope he never works with me again.
11/19/2017
John A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was nice , will definitely come back for any body work 10 out of 10 rating
11/3/2017
Cesar D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Gordon’s Great. He’s on top of the all repair concern I had during the process. Updated with processes as my car is being repaired. AAAAA+++.
11/1/2017
Michael R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great manager and staff that worked on my car. Very friendly and helpful
10/31/2017
Pradeep K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good Job - Mike !!!
10/27/2017
Evelyn H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Steve very nice & efficient...
10/26/2017
Zhaofeng J. VERIFIED CUSTOMER
Vehicle Make : Toyota
very nice
10/21/2017
Huyen T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very pleased with the service I got.
10/20/2017
Edgar M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am satisfied a lot with your good service, so i am very thankful to all of you.
10/11/2017
Manuel M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Friendly people good service,mr.munson went outfoxed his way to help me in another issue thanks
10/10/2017
Rodlofo P. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys were completely incredible, fast work and was always updated on the status of my vehicle. The work itself was very good, and it looked flawless. I was very impressed with Service King.
10/10/2017
Susan L. VERIFIED CUSTOMER
Vehicle Make : Honda
Serious lack of coordination between corporate & local business. I was told several times by corporate that my local Service King had an Enterprise Rental car business on-site & that a rental car would be ready on-site at the time I dropped off my car for repair When I dropped off my car for body repair THERE IS NO ON-SITE CAR RENTAL BUSINESS! The Enterprise business on-site has been closed for over a year. I had to go off site & when I got at Enterprise there was NO car, only a big truck.
This hassle made me late to my appointment in Sacramento. The large truck made it difficult to park & sucked up gas. I could not get out of a parkibg structure with out pulling in the mirrors & then there were only inches of clearance.
While the actaul repair is high quality, the experience & hassle was VERY UNACCEPTABLE !!!
It made my 3 days without my car absolutely miserable.