I appreciated that my contact (Juan) gave me updates on where the repair status is every so often. He was very helpful for me. Thank you.
3/18/2017
Thuy N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Love the fact that you guys use texting to update the customers!
3/18/2017
Rory M. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service and experience all around
3/17/2017
Gladys M. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Excellent customer service provided by Tim Wolfe
3/17/2017
Yolanda C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Awesome!
3/17/2017
Palo Alto. VERIFIED CUSTOMER
Vehicle Make : Ford
Juan took care of me best customer service
3/16/2017
Mary H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service, including front desk.
3/15/2017
Anne B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My Service King advisor, Dave Barbeau, was professional and personable. He kept me informed every day about my car's status, and my car was ready two days early! Thanks to the technicians who repaired my Camry. It looks great! My experience at Service King was excellent.
3/10/2017
Danielle G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Juan and his team did an amazing job on my Hyundai Elantra! Thanks for making my car beautiful again!
3/8/2017
Youngjun Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Perfect servive I ever had.
3/6/2017
Vitalijs S. VERIFIED CUSTOMER
Vehicle Make : BMW
I was impressed in a bad way with the service. Communication was at a low level. I definitely cannot say that I was treated as a valued customer. I had a feeling that I was ignored and my calls were avoided by my consultant. I had been fed with"your car will be ready tmrw" for more than one week. Due to that reason and my false expectations I was obliged to change the plans every other day which resulted in additional expenses. Sometimes when I called, I was promised to call back but that usually did not happen. The whole experience was ruined.
3/4/2017
Edna L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Juan was very accommodating and did a great job.
3/2/2017
Julia T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service King was great! Loved and appreciated the text message updates. Car did take longer than expected and a phone call, not a text, would have been nice for that, but a minor issue. Thank you! Car looks great!
2/26/2017
Timothy W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
vehicle looks great !
2/11/2017
Jian Qing. VERIFIED CUSTOMER
Vehicle Make : Honda
James has been wonderful from day1 to the end of the services. He is a great asset of the auto shop!
2/11/2017
Patricia E. VERIFIED CUSTOMER
Vehicle Make : BMW
You're a 10 in my book. Juan was especially terrific - very responsive and capable.
2/10/2017
Clifford B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Easy hours to find staff on site, great communication about status, and they unexpectedly washed and detailed my car inside and out.
2/9/2017
Imju B. VERIFIED CUSTOMER
Vehicle Make : Honda
3 out of 5
Have called a few times but different answers and tire was not inflated properly
2/8/2017
John C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Text messages sent from Service King should accurately reflect the status of any vehicle. Because their phone, Internet and cable were down inaccurate text messages were sent out.