Christina did a great job answering all my questions, which made me feel that I was well taken care of.
Great job of fixing my car as well.
11/1/2013
Raghu W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have been getting emails (today as well) from Farmers Insurance Exchange that the estimate for the work has not been submitted. Please find details below
The request to submit a repair estimate as part of Claim ***-***-****-****-4 has not been received by Farmers Insurance Exchange. Please have the repair facility of your choice submit an estimate at the earliest possible opportunity.
Claim Assigned: 9/20/2013 9:43:52 PM
Claim Number: ***-***-****-****-4
Customer: Raghu W
9/27/2013
Gerson S. VERIFIED CUSTOMER
Vehicle Make : Nissan
N/a
9/27/2013
Hsin Tsai. VERIFIED CUSTOMER
Vehicle Make : Acura
I loved the service. Thank you very much!!!
8/28/2013
Om C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Christina was exellent. Got my car ready on time and my car looked brand new. Thank you Car West :-)
8/15/2013
Jess C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good job!
8/4/2013
Ahuja R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You guys are doing very good work just like the doctors
6/19/2013
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Toyota
wonderful job on the repair!
also great job on cleaning the car inside out! I think my car has never been this clean except when it was brand new :)
only thing I would suggest for improvement in the future is to use fragrant-free cleaners... or ask the customer first if it's okay to use any fragrant. my daughter is very sensitive and she was not feeling well smelling whatever fragrant was left in the car :(
6/1/2013
Jiang Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
everything is good except a small item. The car detailing left 2 grease (black) spots on the steering column. 99% good?
4/19/2013
Sida K. VERIFIED CUSTOMER
Vehicle Make : Honda
It was nice experince and they did it well
3/11/2013
Avtar S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The Car West people did very good job specially cristina Freeman.God bless you all.
Regards
Avtarbir Singh
3/5/2013
Rong-chang L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent jobs done with a fast delivery.
2/28/2013
Wei L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service and Christina was great!
2/14/2013
Jasmin Kaur. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service and excellent staff. Christina is really nice and understandable.
2/2/2013
Donald C. VERIFIED CUSTOMER
Vehicle Make : Nissan
nothing to complain about!
1/26/2013
Rahul K. VERIFIED CUSTOMER
Vehicle Make : Nissan
This was my first experience with Service Kind and I have been to other body shops in the past as well:
Several things come to my mind:
- Taking the initial appointment just to get an estimate took a few days. The front desk definitely needs to be more polite and show some empathy.
- The estimate was completely taken based on just external pictures taken by a camera. There was no peek under the hood. No wonder, the actual cost was twice as much as the estimate.
- The repair was initially estimated to take two days, but took a whole week making plans for the work week a challenge.
- The hourly labor costs seem to relatively higher than those in the surrounding areas.
Things I liked:
- They do have a great dop-off and pick-up service and the driver was very nice
- They got my email address wrong when they entered it in their system, so I was not getting any initial updates, so I had to call in asking for when the repair is going to be done and had my email address updated. I subsequently started getting updates which was good.
11/30/-0001
Janis W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I want to thank you for everything that you did. Elaine was very helpful and kept me informed from beginning to end. It took a whole lot less time than I was expecting it to. My car looks brand new. I highly recommend your business. Again thank you so much.