The repair and service are quite good. Should have taken a picture Before and After which would be nice.
7/27/2015
Andrew M. VERIFIED CUSTOMER
Vehicle Make : Audi
Car is not completely working:
- Read parking warning not reconnected
- Audi Cruise Control not working
- Audi Assist not working
Those problems could have been discovered with a simple test drive.
7/25/2015
Melanie C. VERIFIED CUSTOMER
Vehicle Make : Buick
My left tail light was not repaired
7/24/2015
Loi T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good
7/23/2015
Erik N. VERIFIED CUSTOMER
Vehicle Make : Kia
The communication the first week was great. The staff was helpful. The only thing I didn't like was receiving notification that my car was going to be ready on Friday but then Friday morning getting notification that it was not going to be ready until Tuesday. A call Thursday evening or Friday would have been nice instead of an email.
7/22/2015
Terry B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good service, very good work!!! You guys go the extra mile!!! Our RAV4 looks like it was never in an accident!!! And I love how Enterprise is a part of your business!!! You guys rock!!!! Thanks!!!
7/19/2015
Eri W. VERIFIED CUSTOMER
Vehicle Make : Honda
I am really satisfied with your work, especially daily report. I got Thank to the report, I didn't need to ask the situation. Thanks.
7/18/2015
Sushil S. VERIFIED CUSTOMER
Vehicle Make : Honda
Arseen Auto Body staff was fantastic. I am extremely satisfied with the service rendered. I was provided very professional and honest feedback during the initial estimate, the work was done on time, they kept me updated via phone and email, and the work was done flawlessly. I arrived to pick up my car 5 minutes after the closing time, but they were courteous enough to still let me pick the car up. Very courteous staff and their behavior clearly showed that customer satisfaction was important to them. I would love to do business with them again. Please convey my special thanks to Bill, who was the main staff member working on my case. THANK YOU!!!
7/18/2015
Rolando M. VERIFIED CUSTOMER
Vehicle Make : Volvo
good job
7/17/2015
Ryan R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Manny and did a supurb job in repairing my vehicle in a timely manor. Thank you very much!
Ryan
7/17/2015
Wayne R. VERIFIED CUSTOMER
Vehicle Make : Honda
Although there were a few issues with a lack of communication, all in all
we were very pleased with your obvious desire to do everything right.
The car looks great. You did an excellent job and we wouldn't hesitate to recommend you to our family and friends.
Thanks for everything!
7/17/2015
Valerie F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I already recommended Arseen Auto Body to someone in need of a body shop.
7/17/2015
Yachyang S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I brought my Toyota Sienna in for damage on the driver side door. Got it back on Saturday. Found that the automatic unlock button doesn't work. Called Bill on Monday and left a message. Haven't received a call back yet...
7/15/2015
Vanessa S. VERIFIED CUSTOMER
Vehicle Make : Audi
I was not informed of business hours when asked to pick up my car on a Saturday. My car was not ready when I was told it would be. I never received updates on the status on my car, I had to call and ask. After the repairs were delayed I was never informed.
7/14/2015
Mari L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Due to 4th of July holiday, my car was not completed as projected. but, Manny, did contact me and tried to make it happen. I was very satisfied with the repairs and explanation during the walk around. Keep up the great work. Phil Llorin
7/13/2015
Veronica R. VERIFIED CUSTOMER
Vehicle Make : GMC
The staff was approachable and efficient. The car looks great and the repairs were beyond my expectations. Thank you!
7/11/2015
Sean G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Drop off great - friendly staff, little wait, clean lobby, drop off person so nice!!!
First week communications good: emails great!
First schedule slip not proactively communicated: what happened to the emails?
Pick up say time not well communicated : email? Call? Calling my husband after I specifically had a conversation that I should be called as it was my car was not good.
Friendliness and above beyond experience when I picked up very good!
7/10/2015
Gustavo F. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service and work was excellent.
7/10/2015
Edgar M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for all that you do. I couldn't wait to get my car back and once I did I felt whole again.
7/9/2015
Ramanlal M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very nice and profession auto body shop work. Will refer customers for future reference.