The process and my interaction with the staff was great. Juan was very nice to work with, was very attentive and addressed all my requests. My only concern is I'm sure I left my garage remote in the lease vehicle. I'll check with Arseen and Enterprise tomorrow to help locate.
Thanks,
Martine W
11/18/2017
Ramon V. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thanks for a perfect job
11/17/2017
Irene M. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am extremely pleased with Arseen! Very professional, everybody was very helpful and nice, and the work on my car was outstanding! I was kep updated on the work via texts which was helpful. I could not be happier with the overall experience!
11/15/2017
Tanseer K. VERIFIED CUSTOMER
Vehicle Make : Lexus
What a sloppy job on bumper, not to mention the customer service is “0” will never go back here or recommend my friends & family.
11/14/2017
Maria O. VERIFIED CUSTOMER
Vehicle Make : Toyota
The left side mirror that was replaced in September was not the same type as the old one. The mirror was magnified so it was difficult for me to use it. I was advised that a new one will be ordered and that someone will contact me when it arrives. I had to follow up a few times and only this month (November), that the mirror arrived. I came by to get it installed but learned that the side mirror did not come with the actual mirror, just the frame.
It's already an inconvenience not to have a working mirror but also to excuse myself from work and travel from Milpitas to the body shop just to learn that the
mirror is still missing.
11/11/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : Ford
Staff was great from start to finish. Having a new car damaged ****, however the staff always makes me feel like I’m trusting my vehicle to someone who cares
11/11/2017
Minh L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional and excellent customer services. Very satisfy with Arseen auto body. Thank you.
Minh L
11/10/2017
Linda P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very informative and reaches out to let me know the status of the repairs the whole time. Your staff was so helpful in every aspect. You did such a fantastic job with the car also. Looks good As new
Love your spacious office, as well as having enterprise so conveniently located. Thanks for the exemplary service!!!
11/10/2017
Osiris O. VERIFIED CUSTOMER
Vehicle Make : Ford
Juan was very helpful
11/10/2017
Nicole A. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I need to bring my car back in. The trunk is not aligned. The gaps are different sizes in between trunk and bumper
11/9/2017
Richard F. VERIFIED CUSTOMER
Vehicle Make : Honda
We were excited to see just how nice our car came out. It looks perfect!
11/7/2017
Vincent C. VERIFIED CUSTOMER
Vehicle Make : Ford
You made it quick and easy and my truck looks great again
11/7/2017
Abdelmonae L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, friendly employees and good work.
11/7/2017
Deanna V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I like the updates and the friendly service
11/4/2017
**** T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Bill is awesome!
11/2/2017
David M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Missing front license plate. Also only one headlight lamp doesn’t match the other.
Really looks bad.
10/28/2017
Stevenyenchang C. VERIFIED CUSTOMER
Vehicle Make : Honda
I like how you keep customer informed on the status of the repair, and able to finish the repair on time! Thanks!
10/26/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was highly professional—the receptionist, Enterprise rep, Geico rep, and both gentlemen from the body shop. I honestly cannot say I have ever experienced this level of service at an autobody shop, and I even have relatives in the auto industry. Your team is exemplary. Give them all the rewards.
10/26/2017
Patrick T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was well informed during the whole repair process and I was consulted before the work started. The charge was close to the estimate and no surprises. Last but not least, the staff at the body shop was very courteous and helpful