I was very impressed with how quick and easy it was to have the adjuster, rental, and body shop all in one. The service was great and plan to send business your way. Thanks
7/7/2018
William R. VERIFIED CUSTOMER
Vehicle Make : Ford
Absolute professionalism from start to finish,great experience.
7/4/2018
Linda N. VERIFIED CUSTOMER
Vehicle Make : Buick
From the first appointment everyone was courteous and I felt like I was their number **** priority. Many updates when my car was in the shop and super clean when I picked it up. Thank you all very much.
7/4/2018
Kelli W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Super job!!!
7/3/2018
Kendra C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you so much for all of your hard work. My car looks fantastic. I will recommend you , thank you for everything
6/30/2018
Amanda B. VERIFIED CUSTOMER
Vehicle Make : Honda
I was super impressed with everyone, and everything. The girls at the front desk are simply wonderful and I enjoyed my updates throughout the process. The ONE bad experience was upon getting in my car and realizing i had a massive grease stain and dirt all over my passenger seat AND on my driver's seat door handle on the inside. Very upsetting and I want it cleaned as I have cream cloth interior.
6/30/2018
**** G. VERIFIED CUSTOMER
Vehicle Make : Ford
The repairs and service far exceeded my expectations.
It might be a good idea to wait until at least 8:00 AM before sending this survey. ????
6/29/2018
Anna D. VERIFIED CUSTOMER
Vehicle Make : Honda
your repairs to my car exceeded expectations. Thank you!
6/27/2018
Lisa L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job as always - we will only use Great Plains for all Auto Body repairs! You keep our vehicles looking great!
6/27/2018
Steve B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone we talked to was professional, polite and did their best to explain everything to us. The updates were great while the vehicle was being repaired. End result was perfect! Made this process as painless as possible for us! Thanks for a great job!
6/26/2018
Kim W. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was excellent and Raelyn (sp) was wonderful to work with. She kept us updated on the status of our vehicle and worked with the production manager to prioritize the work done on our Pilot when we told her that we needed it back sooner than quoted so we could go out of town. Thank you!
6/25/2018
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The estimate to buff out/repaint the front bumper was 4 working days. The work took 7 working days. The explanation given was there was an issue with reassembly of the bumper. I would think that a certified Mercedes repair shop would not have issues with a bumper reinstall.
Upon pickup, the car did not start as the battery was dead. I surmise a technician completed the bumper install with a door open for the entire maintenance repair draining the battery.
Upon pickup the center console screen that indicates time, radio function and navigation would not power up. Work is being done to see what was not reconnected.
I would like Great Plains to have the Mercedes Benz dealership on 144th run a complete systems check as I am apprehensive about my wife driving this car. There could be other issues - ie airbags that now do not deploy, especially since 2 two other issues (drained battery/inop instruments) went unnoticed through a Great Plains quality check.
Please call me to discuss this desired systems check.
Steve MacGillis
****-****-xxxx
6/21/2018
Richard K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Had to return the vehicle for brake issues.
6/18/2018
Kimberly B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Missing a piece on my front tire. Also, body pieces aren’t aligned precisely. I pointed this out and was told that was the best they could do. I didn’t not realize the piece was missing until this weekend so I will come in to get that fixed.
6/17/2018
Stephan B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The Great Plains Auto Body services have always been good to Judy and I. We're please to work with them.
Steve Broghammer
6/16/2018
Pamela B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was so kind and treated me with respect kept me informed and the car looks wonderful and drives wonderful I couldn’t be more happy also the fact that you intervene on my behalf against the harassment I was given by enterprise Rent-A-Car made all the difference in the world in such a stressful time of my life I couldn’t be more grateful for the kindness to everyone I talk to everyone who helped me and a great job that was done
6/16/2018
Patrice M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car looks awesome. I am very happy with your service. They even buffed out something in the front of my car when they washed it that had nothing to do with the accident. Wish I felt the same about the insurace company and car rental place. I paid a week and a half of additional insurance I was talked into taking all because Safeco insurance wouldn't get back with Great Plains about additional costs. Thank you Great Plains. Happy to have my car back.
6/16/2018
Zachary M. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you guys!
6/15/2018
Josh V. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job with the repair. All repairs were high quality and completed before the estimated time.